Enterprise Insights Specialist (Research Operations & Knowledge Management Strategy)
About The Position
As the central orchestrator and research librarian for our Enterprise Insights team, you will lead workflow optimization and institutionalize knowledge through disciplined archival. We’re looking for an early‑career Research Analyst with hands‑on research and data analysis experience to support consumer insights and business decision‑making. You will leverage AI to enhance insight discoverability, preventing redundant work and maximizing the ROI of the enterprise's strategic investments. By centralizing these assets, you will accelerate speed-to-insight, allowing leadership to pivot quickly in response to emerging market trends. Ultimately, you will instill a rigorous discipline around intake and knowledge management to ensure every strategic decision is backed by the organization’s collective intelligence, mitigating risk and driving sustainable competitive advantage.
Requirements
- Minimum of 2-3 years' experience/knowledge desired in research and data analysis, application of statistical research techniques.
- B2C category experience strongly preferred.
- Knowledgeable in advanced features of a variety of programs which may include Excel, Access, SQL, SAS, SPSS, Tableau and Business Intelligence tools.
- Experience and knowledge of the following advanced analytic techniques (Regression, Factor analysis, Cluster analysis highly preferred).
- Experience should include budget management, and vendor management.
- Technical market research skills that include; quantitative, qualitative, primary, and secondary.
- Degree in business, marketing, social sciences, statistics or related field.
- Ideally from top-tier school.
- Financial Services Experience Not Required; but must have, or acquire soon after, intimate knowledge of NM field, markets, clients and products.
- Able to be both strategic and tactical, with strong analytical, problem solving and conceptual skills.
- Ability to unite key colleagues and cross-functional partners by gaining trust through demonstrating business expertise.
- Consistently displays professional courage to research design, analysis and interpretation to deliver credible work product free of bias.
- Acts in the best interest of consumer / clients and the company.
Responsibilities
- Manage and monitor research tasks in Jira to ensure project progress and resource efficiency.
- Ensure all initiatives begin with a logged research brief to define objectives and requirements.
- Provide updates on team capacity and project status based on Jira traffic metrics.
- Document and enforce sharing protocols for internal, field, and external access per guidelines.
- Partner with leads to ensure research outputs are formatted for long-term searchability and actionability.
- Lead the systematic storage of findings across SharePoint and the Research Hub for easy retrieval.
- Leverage approved AI tools to automate the coding, tagging, and searching of research files.
- Identify past research to ensure new projects aren't started when existing data is available.
- Produce a quarterly digest of high-impact findings to drive enterprise-wide awareness.
- Maintain team-wide standards for naming conventions and folder structures for a "single source of truth."
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
