Knowledge Management Specialist
About The Position
As a Knowledge Management Lead supporting the Army, you will play a key role in creating greater efficiency across the enterprise. You’ll apply your expertise to assess how proposed changes will impact business processes and organizational design, and you’ll develop a practical, actionable knowledge management strategy to help the organization overcome obstacles and realize its full potential. From identifying untapped opportunities to addressing systemic challenges, you and your team will give your client a comprehensive understanding of their environment—and guide them in transforming their practices for long‑term success.
Requirements
- 4+ years of experience implementing Knowledge Management strategies
- Experience working with clients to understand their issues, needs, missions, and future direction
- Experience building, managing, and setting the direction of a Knowledge Management plan
- Experience with Microsoft Teams administration and reporting for a large organization
- Experience with Microsoft SharePoint 2016 through 2019 and Office365 platforms, including administration and development such as SharePoint sites, sub-sites, libraries, and lists, and maintenance of SharePoint-based enterprise solutions
- Experience conducting stakeholder engagement and requirements gathering activities to identify knowledge management, communications, and business process challenges, and implementing solutions that promote knowledge sharing and strengthen integration between information systems
- Experience evaluating, piloting, and integrating emerging technologies, including Generative AI capabilities, to improve knowledge discovery, workforce productivity, and decision-making
- Experience leveraging Microsoft Power Platform capabilities, including Power Automate, to develop automated workflows and connect enterprise systems
- TS/SCI clearance
- Bachelor's degree
Nice To Haves
- Experience developing and maintaining SharePoint Online site collections
- Knowledge of HTML, CSS, and JavaScript
- Ability to pay strict attention to detail and accuracy of information, including organizing large amounts of data, setting priorities for analysis, and advising stakeholders
- Possession of excellent verbal and written communication skills
- Possession of excellent client-facing skills
- Certified Knowledge Manager (CKM) Certification
Responsibilities
- Implementing Knowledge Management strategies
- Working with clients to understand their issues, needs, missions, and future direction
- Building, managing, and setting the direction of a Knowledge Management plan
- Conducting stakeholder engagement and requirements gathering activities to identify knowledge management, communications, and business process challenges, and implementing solutions that promote knowledge sharing and strengthen integration between information systems
- Evaluating, piloting, and integrating emerging technologies, including Generative AI capabilities, to improve knowledge discovery, workforce productivity, and decision-making
- Leveraging Microsoft Power Platform capabilities, including Power Automate, to develop automated workflows and connect enterprise systems
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
