Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Denver, CO, Birmingham, AL and Phoenix, AZ. The manager of Capacity Management is responsible for establishing and executing PNC’s enterprise-wide capacity, performance, and optimization strategy across infrastructure, databases, and application platforms. This role requires a highly technical, hands-on leader who can operate across Windows, Linux, database platforms, and JVM-based applications, with the ability to analyze system behavior, identify performance risks, and direct remediation efforts across engineering teams. The manager functions as both an enterprise strategist and technical authority, ensuring infrastructure scalability, performance stability, and cost efficiency, while guiding teams to resolve complex cross-stack performance issues.

Requirements

Experience across infrastructure, capacity management, performance engineering, or SRE, with 3+ years management experience
Proven capability as a hands-on technical leader across multiple stacks
Deep expertise in: Windows and Linux operating systems; Database platforms (Oracle, SQL Server/SQL, MongoDB etc); JVM performance analysis and tuning; Distributed and large-scale systems
Strong experience with: Cloud (AWS, Azure, GCP), containers, virtualization; Observability platforms (vROPs, Turbonomic, Dynatrace, Prometheus, etc.)
Familiarity with ITIL, SRE, and DevOps frameworks
Proven leadership, stakeholder management, and executive communication skills
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Information Security
IT Architecture
Network Administration
Network Support
Software Testing
System Administration

Responsibilities

Drive end-to-end capacity planning and performance engineering across infrastructure and application layers
Provide hands-on technical leadership and escalation support across OS, database, and application stacks
Identify capacity risks, performance bottlenecks, and system saturation trends, ensuring proactive mitigation
Drive cost optimization (FinOps) through right-sizing and efficient workload placement
Lead root cause analysis and prevention strategies for recurring incidents
Partner with Architecture, SRE, DevOps, and Application teams to influence design and scalability decisions
Build and lead a high-performing team, ensuring technical depth and execution excellence
Communicate risks, insights, and recommendations to executive leadership
Act as a cross-stack technical authority, capable of analyzing and correlating performance issues across: Operating Systems (Windows, Linux, Unix): CPU utilization vs saturation, memory pressure, paging/swapping, NUMA alignment, disk I/O bottlenecks; Database Platforms: Oracle (AWR, wait events, tuning), SQL/SQL Server (queries, indexing, locking), MongoDB (working set, sharding, query efficiency); JVM-Based Applications: heap utilization, GC tuning (G1GC, CMS), memory leaks, object churn, thread contention
Perform deep-dive performance triage across infrastructure → OS → JVM → database → application layers
Identify issues such as resource contention, inefficient queries, and JVM misconfiguration
Serve as a central escalation authority, determining root cause domain and routing to appropriate teams
Provide clear, actionable technical direction for remediation without requiring direct execution
Delivers products/services in alignment with business needs and objectives.
Responsible for multiple teams or departments within the Enterprise Infrastructure function.
Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs.
Oversees portfolio/program/project management responsibilities.
Directs financial management and risk management capabilities.
Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle.
May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
Implements best practices for technology architecture and management.
Directs, motivates, develops and oversees the performance of the management team and key staff.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.