Enterprise Infrastructure Director - Service Now
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Director within PNC's Technology organization, you will be based in Pittsburgh, PA. This role will lead the rebuild and transformation of the ITSM platform (ServiceNow). PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
Requirements
- University / college degree and higher level education such as a Masters degree, PhD, or certifications.
- Industry -relevant experience is typically 8+ years.
- At least 5 years of prior management experience is typically required.
- Proven leadership experience with a large scope of responsibility is required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Information Security
- IT Architecture
- Network Administration
- Network Support
- Software Testing
- System Administration
Responsibilities
- Directs the strategies, initiatives, policies and programs for global infrastructure development, processes and teams support and management.
- Drives infrastructure planning, development strategies and initiatives; determines current and future enterprise infrastructure needs.
- Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
- Leads the development and adoption of best practices for technology architecture and management.
- Directs, motivates, develops and oversees the performance of the management team and key staff.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Director
