Enterprise Implementations Lead

Photon•New York, NY

6d•$170,000 - $200,000

About The Position

Photon is seeking an Enterprise Implementations Lead who is energized by building and optimizing implementation processes. This role requires a hands-on individual with deep experience in health systems and pharmacy IT, understanding the intricacies of EHRs, prescription workflows, PBMs, and e-prescribing networks. The ideal candidate thrives in ambiguous environments but is driven to create structure and repeatable processes. They are motivated by both scrappy pilots and large-scale enterprise rollouts, with a focus on customer success and measurable ROI.

Requirements

5+ years in healthcare IT delivery, implementation, or professional services, with direct, hands-on experience running enterprise health-system implementations from contract through go-live.
Demonstrated experience personally driving cross-functional execution — coordinating engineering, product, and support resources to unblock a customer implementation.
Hands-on experience with Epic Willow or comparable EHR pharmacy modules, including familiarity with the constraints faced by health-system Willow and Bridges (interfaces) analysts.
Working fluency in HL7v2 interfaces, NCPDP standards (e.g., NCPDP NewRx), and e-prescribing networks such as Surescripts, along with PBM data flows.
Experience managing complex, multi-stakeholder implementations in an enterprise health system environment, including navigating institutional inertia and competing internal priorities.
Comfortable operating in an early-stage startup environment without a fully built-out delivery org already in place.

Nice To Haves

Has personally built an implementation/delivery function from scratch, or run point on go-lives without a dedicated PM in place.
Track record engaging executive-level stakeholders (CPOs, VPs of Pharmacy, CMIOs, revenue cycle leadership) at health systems — not required to lead these relationships solo yet, but able to grow into it.
Experience running pilots in addition to full enterprise rollouts.
Background at an Epic-adjacent organization or direct former Epic experience.
Prior experience partnering directly with product/engineering to translate implementation learnings into roadmap decisions.

Responsibilities

Own the technical and operational delivery of go-live for health-system pilots and full rollouts, working closely with sales to ensure a seamless handoff from closed deal to live customer.
Marshal internal resources across engineering, product, and support to keep implementations moving.
Diagnose and resolve the technical integration blockers that stall go-lives — spanning Epic Willow, HL7v2 trigger interfaces, NCPDP formatting, and data flows between health system pharmacies, PBMs, and e-prescribing networks.
Lead change management within each customer organization — anticipating objections around benefit investigation, e-prior authorizations, patient financial assistance, and medication routing, and evangelizing Photon internally across analyst and operations teams.
Represent Photon credibly with health-system stakeholders (pharmacy operations, IT, clinical) and drive alignment on metrics that matter to them, escalating to Photon leadership for CPO/C-suite-level conversations as needed.
Partner with sales during late-stage deal cycles to ensure contracted scope, timeline, and promised ROI are actually deliverable from day one.
Build and own the post-go-live value realization framework that proves ROI to the customer and supports expansion conversations.
Weigh in on product and integration roadmap decisions where implementation experience should directly inform what Photon builds next.