Enterprise Implementation Manager

Pearl

1d•Remote

About The Position

Pearl is seeking a driven and highly organized implementation professional to own the end-to-end onboarding experience for domestic DSO enterprise accounts. The Enterprise Implementation Manager will be the primary point of contact from contract close through go-live, coordinating all technical setup, stakeholder alignment, and training to ensure customers are fully equipped to leverage Pearl from day one. This is a high-ownership, high-visibility role with direct impact on Pearl's time-to-live metrics and expansion ARR.

Requirements

Proven experience in enterprise implementation or project management within a SaaS or technology environment, preferably with multi-location rollouts.
Strong technical acumen with hands-on experience in software configuration and setup.
Exceptional organizational skills and attention to detail; ability to manage complex, multi-stakeholder projects without dropping the ball.
Outstanding communication skills; comfortable working across IT, clinical, and executive audiences.
Extreme ownership mindset: proactive, accountable, and solutions-oriented under pressure.
Strong problem-solving skills; able to prioritize and communicate opportunities and blockers clearly and quickly.

Nice To Haves

Dental or healthcare technology experience a plus.

Responsibilities

Own the full implementation lifecycle for a portfolio of DSO accounts — from kick-off through go-live. Drive alignment on timelines and objectives, proactively surface blockers, and ensure every customer hits their time-to-live milestone.
Build strong relationships with DSO leadership, IT departments, and clinical staff. Serve as the primary point of contact throughout the implementation process and maintain clear, proactive communication at every stage.
Partner closely with Sales, Customer Success, Product, and Technical Support to deliver a unified implementation experience across every touchpoint.
Lead the configuration and installation of Pearl software for each account, ensuring deployments meet technical specifications and DSO standards.
Maintain accurate project documentation, track milestones, escalate blockers, and report on progress to internal and external stakeholders. Maintain accurate go-live ARR forecasting for your portfolio.
Coordinate and deliver comprehensive training for DSO leadership, IT teams, and clinical staff to drive adoption and optimize usage from day one.
Coordinate with the Customer Success team to ensure a smooth post-implementation transition, setting the foundation for long-term retention and expansion.