Implementation Manager

Humanly•Bellevue, WA

2d•$90,000 - $110,000•Hybrid

About The Position

As an Implementation Manager, you'll own the post-sale technical onboarding experience for Humanly's enterprise and mid-market clients. You'll be the person clients trust to get them live, translating complex workflows, integrations, and configurations into a smooth, confident launch. You're equal parts project manager, solutions consultant, and trusted advisor, and you thrive when clients say 'we didn't know implementation could feel this good.

Requirements

2–4 years of experience in SaaS implementation, solutions engineering, or technical customer success
Demonstrated ability to manage multiple client implementations simultaneously, end to end
Hands-on experience with HR tech integrations including ATS, HRIS, or HCM platforms (UKG, ADP, Workday, Greenhouse, Lever, iCIMS, or similar)
Strong project management skills with PMP or CAPM certification (or active pursuit). You track everything, follow up on everything, and nothing falls through the cracks
Excellent client communication: you can explain a complex integration to a non-technical HR leader without making them feel lost
Comfortable working in a fast-moving, early-stage environment where processes are still being built
Available to work onsite at our Bellevue, WA headquarters 4 days per week
A genuine passion for helping customers achieve success

Nice To Haves

Experience implementing or configuring AI-powered recruiting or HR automation tools
Familiarity with API integrations, webhooks, or field mapping between SaaS platforms
Background in high-volume or frontline hiring environments (retail, QSR, healthcare, logistics)
Experience in a startup or scale-up environment where you've had to build the playbook, not just follow it

Responsibilities

Own end-to-end implementation for a portfolio of new clients, from kickoff through go-live
Lead discovery sessions to understand each client's hiring workflows, ATS configuration, and integration requirements
Build and manage implementation project plans with clear milestones, dependencies, stakeholder accountability, and timelines
Configure Humanly's platform (AI Recruiter, AI Interviewer, Talent CRM, ATS integrations) to match client-specific workflows
Deliver training sessions for HR teams, recruiters, and hiring managers, making complex tools feel simple
Manage integration configurations between Humanly and client HR tech stacks, including ATS platforms, HRIS systems (UKG, ADP, Workday, etc.), and job boards, following pre-built steps or coordinating with engineering on new builds
Validate field mappings, data flows, and API-based connections
Identify and resolve configuration issues proactively, before they become client-facing problems
Collaborate with Humanly's engineering and product teams to flag technical gaps or escalate complex issues
Serve as the primary point of contact throughout implementation, staying responsive, organized, and proactive
Run structured working sessions and status updates that move things forward (not just report on them)
Manage multiple simultaneous implementations without letting any client feel deprioritized
Document configurations, decisions, and handoff notes clearly for the Customer Success team post-launch
Surface expansion and upsell signals to CS/AE partners during and after implementation