Enterprise Fraud Management Group Manager II

Truist Bank • Atlanta, GA

2d

About The Position

Responsible for developing and implementing the long-term vision and strategic plan for an area under Fraud Product and Operations (FP&O) leadership. Leads, develops, and manages personnel and workflow to maximize efficiency and resource utilization in accomplishing departmental and corporate objectives. The role directly affects bank fraud client experience and reputational, compliance, and operational risk, and provides leadership to FP&O teammates.

The manager oversees daily operational activities, staffing, and production; mentors teammates and supports their career development; directs adherence to standardized processes; ensures audit and policy compliance; and manages process improvements. The role also prepares and communicates department-level reporting, plans and administers budgets, serves as a subject matter expert to peers and other business units, and serves as backup to the Deputy Director.

Requirements

• Bachelor's degree, or equivalent education and related experience.
• 10 years of banking or fraud systems experience.
• At least 5 years in a management role.
• Prior fraud experience in the financial services industry, preferably across multiple products and channels.
• Proven leadership and team-building skills.
• Excellent analytical and problem-solving skills, including the ability to make sound, rational decisions with limited supervision.
• Exceptional verbal and written communication skills and the ability to communicate effectively with senior leaders.
• Ability and willingness to work flexible hours and travel as needed.

Nice To Haves

• Graduate of Truist Banking School or another widely recognized banking school.
• Extensive knowledge of bank operations and back-office procedures related to transactional operations.
• Demonstrated leadership skills.
• Demonstrated analytical, planning, problem-solving, and risk-control skills.

Responsibilities

• Manage daily operational work-unit activities and maintain appropriate staffing and production levels to meet deadlines and service levels.
• Lead and mentor teammates, help them reach their potential, and prepare them for greater responsibility.
• Make personnel recommendations concerning employment, career development, performance evaluations, salary changes, promotions, transfers, and terminations in accordance with established policies and guidelines.
• Direct personnel in following standardized processes and procedures that support division and corporate objectives.
• Ensure compliance with policies and internal and external auditor requirements for assigned responsibilities.
• Manage process improvements and enhancements, including efficiency and effectiveness evaluations, cost-benefit analysis, process mapping, workflow analysis, and process re-engineering.
• Prepare and communicate department-level reporting on volumes, effectiveness, and project updates, particularly in support of merger and conversion activities.
• Plan departmental budgets and administer them in accordance with established guidelines and budget goals.
• Serve as a subject matter expert and provide guidance and oversight to EFM peers and other business units.
• Serve as backup to the Deputy Director.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager