Fraud Investigator II

Simmons Bank • Little Rock, AR

1d

About The Position

The Fraud Specialist II monitors and reviews potentially fraudulent items on customer accounts and items received by the bank. The role supports management in maintaining a regulatory-compliant culture while helping prevent fraud. It investigates moderately complex cases and cases involving moderate to high aggregate dollar amounts, gathers and documents evidence, identifies and escalates fraud trends, and investigates alerts and reports involving external fraudulent activity. The position also reviews mobile and ATM deposits, assists bank personnel with fraud-related questions, supports reporting and loss tracking, and monitors fraud-detection systems. The employee must perform departmental activities in accordance with applicable laws, regulations, policies, and procedures, including completing required compliance training. Duties may change, and other responsibilities may be assigned.

Requirements

• Bachelor of Science or Bachelor of Arts degree from an accredited university or college.
• Two to four years of experience in fraud management; experience at a bank or financial institution is preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
• Ability to read, analyze, and interpret financial reports and legal documents.
• Ability to write business correspondence, routine reports, and procedures.
• Ability to respond in writing to customer complaints, regulatory agencies, or members of the business community.
• Good time-management, communication, and organizational skills.
• Computer skills with MS Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Experience at a bank or financial institution.

Responsibilities

• Investigate moderately complex cases and/or cases with moderate to high aggregate dollar amounts, including in-depth evidence gathering and documentation.
• Identify fraud trends and escalate findings to management.
• Respond to and investigate alerts or reports of external fraudulent activity involving ATM deposits, checks, loans, ACH, wires, and branch transactions.
• Review suspended mobile deposits; place holds, approve or void deposits, or start cases as appropriate.
• Review ATM deposits, place appropriate holds, and start cases as appropriate.
• Assist bank personnel by providing support and responding to questions and information requests regarding fraudulent activity.
• Assist with preparation of monthly reports.
• Track fraud and report monthly losses and recoveries.
• Assist with daily monitoring of bank fraud-detection systems and work with team members to analyze data, determine fraud trends, and develop fraud schemes.
• Analyze large volumes of transactional data to detect potential or actual fraudulent transactions.
• Assist with incoming data flow and assignments to team members.
• Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, and complete required compliance training.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level