Fraud Investigator II

Simmons Bank•Little Rock, AR

19h

About The Position

The Fraud Specialist II monitors and reviews potentially fraudulent items on customer accounts or items received by the bank. The role assists management in maintaining a regulatory-compliant culture and supporting fraud prevention. It investigates moderate- to high-dollar cases and moderately complex investigations, gathers and documents evidence, analyzes transactional data, identifies fraud trends, and supports bank personnel and team members. The position also assists with reporting, loss and recovery tracking, daily fraud-system monitoring, and the distribution of incoming data and assignments. Departmental work must comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training. Other duties may be assigned, and job activities and responsibilities may change.

Requirements

Bachelor of Science or Bachelor of Arts degree from an accredited university or college.
Two to four years of experience in fraud management.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read and interpret procedure manuals, general business correspondence, journals, and government regulations.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to write business correspondence, routine reports, and procedures.
Ability to respond in writing to customer complaints, regulatory agencies, or members of the business community.
Good time-management, communication, and organizational skills.
Computer skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Experience at a bank or financial institution is preferred.

Responsibilities

Investigate moderate- to high-aggregate-dollar cases and moderately complex investigations, including gathering and documenting evidence.
Identify fraud trends and escalate findings to management.
Respond to and investigate alerts or reports of external fraudulent activity, including ATM deposits, checks, loans, ACH, wire, and branch transactions.
Review suspended mobile deposits; place holds, approve or void deposits, or start cases as appropriate.
Review ATM deposits, place appropriate holds, and start cases as appropriate.
Assist bank personnel by providing support and responding to questions and information requests regarding fraudulent activity.
Assist with preparation of monthly reports.
Track fraud and report losses and recoveries monthly.
Assist with daily monitoring of bank fraud detection systems and collaborate with team members to analyze data, determine fraud trends, and develop fraud schemes.
Analyze large volumes of transactional data to detect potential or actual fraudulent transactions.
Assist with incoming data flow and assignments to team members.
Perform departmental activities in compliance with applicable laws, regulations, policies, and procedures, and complete required compliance training.
Perform other duties and responsibilities as assigned.