Enterprise Fraud Management Group Manager II

Truist • Atlanta, GA

1d

About The Position

Responsible for developing and implementing the long-term vision and strategic plan for the assigned area under Fraud Product and Operations (FP&O) leadership. Leads, develops, and manages personnel and workflow to maximize efficiency and resource utilization in meeting departmental and corporate objectives. The role’s actions directly affect bank fraud client experience as well as reputational, compliance, and operational risk. Provides effective leadership to FP&O teammates.

Requirements

• Bachelor's degree, or equivalent education and related experience.
• 10 years of banking or fraud systems experience.
• Excellent analytical and problem-solving skills, with the ability to make sound, rational decisions with limited supervision.
• Exceptional verbal and written communication skills and the ability to communicate effectively with senior leaders.
• Ability and willingness to work flexible hours and travel as needed.
• Prior fraud experience in the financial services industry, preferably across multiple products and channels.
• At least 5 years in a management role.
• Proven leadership and team-building skills.

Nice To Haves

• Graduate of Truist Banking School or another widely recognized banking school.
• Extensive knowledge of bank operations and back-office procedures related to transactional operations.
• Demonstrated leadership skills.
• Demonstrated analytical, planning, problem-solving, and risk-control skills.

Responsibilities

• Lead daily activities within the operational work unit to maintain appropriate staffing and production levels and meet deadlines and service levels.
• Lead and mentor teammates, help them reach their potential, and prepare them for greater responsibility.
• Make recommendations regarding personnel employment, career development, performance evaluations, salary changes, promotions, transfers, and terminations in accordance with established policies and guidelines.
• Direct personnel to follow standardized processes and procedures supporting division and corporate goals.
• Ensure compliance with policies and internal and external auditor requirements for assigned responsibilities.
• Manage process improvements and enhancements, including efficiency and effectiveness evaluations, cost-benefit analyses, process mapping, workflow analyses, and process re-engineering.
• Prepare and communicate department-level reporting on volumes, effectiveness, and project updates, particularly in support of merger and conversion activities.
• Plan and develop departmental budgets in accordance with established guidelines and administer compliance with budgetary goals.
• Serve as a subject matter expert and provide guidance and oversight to peers within EFM and other business units.
• Serve as backup to the Deputy Director.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager