Enterprise Director, Strategic Account Management

OneMagnify • Detroit, MI

2d

About The Position

The Enterprise Director, Strategic Account Management leads the long-term success, growth, and executive relationships for OneMagnify’s largest enterprise clients. The role sets account strategy and a value narrative, and ensures cross-functional teams deliver meaningful client outcomes. It requires a strong foundation in CRM, lifecycle marketing, digital, and marketing automation, anchored in Salesforce, and the ability to engage credibly with both CMO-level stakeholders and marketing technology teams.

The position serves as a strategic advisor to enterprise automotive clients, shaping customer engagement across the ownership lifecycle and translating customer data into measurable retention, loyalty, and revenue. Internally, it brings strategy, creative, analytics, engineering, and delivery teams together around client business priorities. The role has direct influence on revenue growth, client confidence, partnership health, and the evolution of OneMagnify’s CRM, marketing automation, and data capabilities.

Detroit, MI is preferred but not required. Candidates based outside Detroit should expect nearly weekly travel.

Requirements

• 10+ years leading enterprise client relationships within consulting, agency, digital, data, or technology services.
• At least 5 years serving automotive OEMs, Tier 1 suppliers, or automotive retail clients.
• Deep expertise in CRM strategy, customer lifecycle marketing, and marketing automation, including loyalty, retention, lead management, journey design, and owner communications programs.
• A strong Salesforce foundation, with hands-on Salesforce Marketing Cloud or broader Salesforce ecosystem experience as a delivery leader, solution lead, partner, or practitioner sufficient to guide platform and roadmap decisions.
• Strong understanding of the automotive business model, including OEM–dealer relationships, sales and service revenue drivers, model launch cycles, and data flows across the ownership lifecycle.
• Proven experience developing strategic account plans and driving multi-year revenue growth, with real P&L accountability, on accounts of comparable size and complexity.
• Demonstrated ownership of revenue forecasting, renewal strategy, and opportunity development for major accounts.
• Strong commercial acumen, including pricing strategy and contract negotiation.
• Experience communicating value and outcomes clearly and confidently to executive audiences.
• Ability to collaborate effectively with delivery, program, analytics, engineering, and technical leadership teams.
• Expertise managing executive stakeholders across complex organizations with multiple business units and decision-makers.
• Exceptional presentation, communication, and storytelling skills.
• Willingness to travel nearly weekly if based outside Detroit.

Nice To Haves

• Experience with Adobe or other marketing cloud and CDP environments.
• Salesforce certifications, or equivalent depth demonstrated through delivery.
• Hands-on exposure to Salesforce Data Cloud, Account Engagement (Pardot), Sales Cloud, or Service Cloud, and a working relationship with the Salesforce partner ecosystem.
• Exposure to AI-enabled workflows that streamline account planning or client analysis.
• Understanding of modern revenue forecasting tools or pipeline management platforms.
• Experience operating within a multidisciplinary services model blending digital, analytics, and technology capabilities.

Responsibilities

• Serve as the primary executive-level partner and sponsor for enterprise automotive clients across marketing, CRM, customer experience, technology, and digital leadership.
• Maintain a clear value-realization narrative tied to automotive business metrics, including owner retention, service loyalty, lead conversion, and customer lifetime value.
• Lead executive conversations to identify changing client priorities, including model launches, EV transition, dealer network performance, and connected-vehicle data strategy.
• Engage OneMagnify senior leaders in appropriate client conversations and build trusted relationships with business leaders and procurement partners.
• Define account vision, multi-year roadmaps, and growth strategies for major automotive clients, centering CRM, marketing automation, and customer lifecycle programs.
• Identify expansion opportunities across the ownership lifecycle and across CRM, marketing automation, journey orchestration, data and analytics, and digital experience.
• Position OneMagnify’s Salesforce capabilities, including Marketing Cloud, Data Cloud, and emerging Agentforce use cases, in response to client priorities.
• Shape renewal strategies that establish OneMagnify as the long-term strategic partner for clients’ CRM and customer data ecosystems.
• Own revenue growth, retention, renewals, forecasts, pipeline accuracy, and account profitability across the portfolio.
• Lead discussions on pricing strategy, contract evolution, statement-of-work structure, and renewal negotiations.
• Ensure opportunities are clearly defined, validated, and aligned with client and internal priorities.
• Balance client expectations, delivery quality, and profitability.
• Translate automotive business goals into integrated CRM solutions spanning strategy, data, Salesforce platform, analytics, and activation.
• Partner with delivery leadership to ensure feasibility, quality, and margin awareness across workstreams, including programs extending from OEMs to dealer networks.
• Monitor delivery closely enough to identify relationship, scope, or platform risks early and work with delivery leaders to resolve challenges and maintain client confidence.
• Lead Quarterly Business Reviews connecting CRM and lifecycle program performance, including influenced revenue, to outcomes such as retention, conquest, service revenue, and sales attribution.
• Deliver clear executive narratives about progress, value, and future opportunities, and build business cases to secure investment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Paid holidays
• Flexible Time Off (FTO)
• Additional programs focused on wellness, financial security, and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed