Enterprise Director, Strategic Account Management

OneMagnify • Detroit, MI

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About The Position

The Enterprise Director, Strategic Account Management leads the long-term success, growth, and executive relationships for OneMagnify’s largest enterprise clients, particularly in the automotive industry. The role shapes account strategy, establishes a clear value narrative, and ensures cross-functional teams deliver outcomes that matter to client leaders. It calls for expertise in CRM, lifecycle marketing, digital, and marketing automation—anchored in Salesforce—and the ability to engage credibly with both executive and technical stakeholders.

Working with analytics, activation, technology, delivery, and other partners, the Enterprise Director acts as a strategic advisor and is accountable for client confidence, revenue growth, and the evolution of key partnerships. The role defines multi-year account vision and growth plans, guides renewals and commercial strategy, connects client objectives to integrated delivery, and communicates program value and direction to executive audiences. Detroit, MI is preferred but not required; candidates based outside Detroit should expect nearly weekly travel.

Requirements

• 10+ years leading enterprise client relationships within consulting, agency, digital, data, or technology services.
• At least 5 years serving automotive OEMs, Tier 1 suppliers, or automotive retail clients.
• Deep expertise in CRM strategy, customer lifecycle marketing, and marketing automation, including loyalty, retention, lead management, journey design, and owner communications programs.
• A strong Salesforce foundation, with hands-on Salesforce Marketing Cloud or broader Salesforce ecosystem experience as a delivery leader, solution lead, partner, or practitioner sufficient to guide platform and roadmap decisions.
• Strong understanding of the automotive business model, including OEM–dealer relationships, sales and service revenue drivers, model launch cycles, and data flows across the ownership lifecycle.
• Proven experience developing strategic account plans and driving multi-year revenue growth, with real P&L accountability, on accounts of comparable size and complexity.
• Demonstrated ownership of revenue forecasting, renewal strategy, and opportunity development for major accounts.
• Strong commercial acumen, including pricing strategy and contract negotiation.
• Experience communicating value and outcomes clearly and confidently to executive audiences.
• Ability to collaborate effectively with delivery, program, analytics, engineering, and technical leadership teams.
• Expertise managing executive stakeholders across complex organizations with multiple business units and decision-makers.
• Exceptional presentation, communication, and storytelling skills.
• Willingness to travel nearly weekly if based outside Detroit.

Nice To Haves

• Experience with Adobe or other marketing cloud and CDP environments.
• Salesforce certifications, or equivalent depth demonstrated through delivery.
• Hands-on exposure to Salesforce Data Cloud, Account Engagement (Pardot), Sales Cloud, or Service Cloud, and a working relationship with the Salesforce partner ecosystem.
• Exposure to AI-enabled workflows that streamline account planning or client analysis.
• Understanding of modern revenue forecasting tools or pipeline management platforms.
• Experience operating within a multidisciplinary services model that blends digital, analytics, and technology capabilities.

Responsibilities

• Serve as the primary executive-level partner and sponsor for enterprise automotive clients across marketing, CRM, customer experience, technology, and digital leadership.
• Maintain a clear narrative of value realization tied to automotive business metrics such as owner retention, service loyalty, lead conversion, and customer lifetime value.
• Lead executive conversations to uncover client priorities, including model launches, EV transition, dealer network performance, and connected-vehicle data strategy.
• Engage OneMagnify senior leaders in appropriate client conversations and build trusted relationships with business leaders and procurement partners.
• Define account vision, multi-year roadmaps, and growth strategies centered on CRM, marketing automation, and customer lifecycle programs.
• Identify expansion opportunities across the ownership lifecycle and across CRM, marketing automation, journey orchestration, data and analytics, and digital experience.
• Position OneMagnify’s Salesforce capabilities, including Marketing Cloud, Data Cloud, and emerging Agentforce use cases, against client priorities.
• Shape renewal strategies that establish OneMagnify as a long-term strategic partner for clients’ CRM and customer data ecosystems.
• Own revenue growth, retention, renewals, forecasts, pipeline accuracy, and account profitability across the portfolio.
• Lead discussions on pricing strategy, contract evolution, statements of work, and renewal negotiations.
• Ensure opportunities are clearly defined, validated, and aligned with client and internal priorities; balance client expectations, delivery quality, and profitability.
• Translate automotive business goals into integrated CRM solutions spanning strategy, data, Salesforce platform, analytics, and activation.
• Partner with delivery leadership to ensure feasibility, quality, and margin awareness across workstreams, including programs spanning OEMs and dealer networks.
• Monitor delivery closely enough to surface relationship, scope, or platform risks early, and work with delivery leaders to resolve challenges and maintain client confidence.
• Lead Quarterly Business Reviews connecting CRM and lifecycle program performance, including influenced revenue, to retention, conquest, service revenue, and sales attribution, and set future direction.
• Deliver clear executive narratives about progress, value, and future opportunities, and build business cases to secure investment.
• Collaborate with strategy, creative, analytics, engineering, delivery, program, and technical teams around clients’ business needs.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Paid holidays
• Flexible Time Off (FTO)
• Additional programs focused on wellness, financial security, and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed