Enterprise Delivery Lead, Agile Delivery & Enterprise Change Governance

Citizens Financial Group•Boston, MA

18h•Hybrid

About The Position

This role supports the continued evolution of delivery practices, governance, and change effectiveness across Citizens. The Enterprise Delivery Lead will help improve how work is planned, tracked, and communicated, with a focus on consistency, clarity, and actionable reporting. You’ll work closely with business, technology, risk, and change teams to strengthen day-to-day delivery practices and support ongoing efforts like Reimagine the Bank. This is a hands-on role focused on improving how teams operate and how leaders understand delivery progress—not owning large-scale transformation, but helping it run more effectively.

Requirements

5+ years of experience in delivery, Agile, governance, or change support roles
Exposure to Agile teams or program delivery environments
Experience supporting reporting, metrics, or governance routines
Strong organizational and analytical skills
Ability to communicate clearly and simplify complex information
Comfortable working in a fast-moving, matrixed environment
Bachelor's degree or equivalent experience
Candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Responsibilities

Support Agile Delivery Practices & Operating Model: Help reinforce Agile ways of working across teams, Contribute to improving standards, tools, and delivery consistency, Support teams in applying practical Agile practices that improve predictability and outcomes.
Improve Delivery Metrics & OKRs: Assist in defining and standardizing OKRs and delivery metrics, Help shift reporting toward outcomes and progress vs. activity tracking, Support alignment between strategy, priorities, and reporting.
Enhance Governance & Reporting: Help improve governance routines across strategic, regulatory, and BAU work, Support consistent reporting on priorities, risks, dependencies, and delivery health, Contribute to simplifying and standardizing reporting across teams.
Support Enterprise Change Reporting (ECM): Partner with ECM and delivery teams to improve how change is tracked and reported, Help refine how delivery risk, impact, and change volume are measured, Ensure reporting supports clear decision-making.
Deliver Clear, Actionable Insights: Turn delivery and governance data into simple, clear summaries, Support leadership updates, QBRs, and governance forums, Focus on reducing noise and improving clarity in reporting.
Collaboration & Partnership: Work across teams to gather input, align approaches, and share best practices, Build relationships with business, tech, and risk partners, Contribute ideas to improve delivery maturity over time.