Enterprise Delivery Lead, Agile Delivery & Enterprise Change Governance

Citizens•Boston, MA

1d•$123,000 - $159,000•Hybrid

About The Position

This role supports the continued evolution of delivery practices, governance, and change effectiveness across Citizens. The Enterprise Delivery Lead will help improve how work is planned, tracked, and communicated, with a focus on consistency, clarity, and actionable reporting. You’ll work closely with business, technology, risk, and change teams to strengthen day-to-day delivery practices and support ongoing efforts like Reimagine the Bank. This is a hands-on role focused on improving how teams operate and how leaders understand delivery progress—not owning large-scale transformation, but helping it run more effectively.

Requirements

5+ years of experience in delivery, Agile, governance, or change support roles
Exposure to Agile teams or program delivery environments
Experience supporting reporting, metrics, or governance routines
Strong organizational and analytical skills
Ability to communicate clearly and simplify complex information
Comfortable working in a fast-moving, matrixed environment
Bachelor's degree or equivalent experience
Strong customer-centric mindset
Persistence and resilience in the face of challenges
Embrace continuous learning to adapt and grow in a dynamic environment

Responsibilities

Help reinforce Agile ways of working across teams
Contribute to improving standards, tools, and delivery consistency
Support teams in applying practical Agile practices that improve predictability and outcomes
Assist in defining and standardizing OKRs and delivery metrics
Help shift reporting toward outcomes and progress vs. activity tracking
Support alignment between strategy, priorities, and reporting
Help improve governance routines across strategic, regulatory, and BAU work
Support consistent reporting on priorities, risks, dependencies, and delivery health
Contribute to simplifying and standardizing reporting across teams
Partner with ECM and delivery teams to improve how change is tracked and reported
Help refine how delivery risk, impact, and change volume are measured
Ensure reporting supports clear decision-making
Turn delivery and governance data into simple, clear summaries
Support leadership updates, QBRs, and governance forums
Focus on reducing noise and improving clarity in reporting
Work across teams to gather input, align approaches, and share best practices
Build relationships with business, tech, and risk partners
Contribute ideas to improve delivery maturity over time