Enterprise Delivery Executive - Healthcare

Rackspace Technology•San Antonio, TX

1d•$165,830 - $243,142•Hybrid

About The Position

As an Enterprise Delivery Executive, you’ll be a senior operational leader responsible for the delivery, optimization, and continuous improvement of Rackspace-managed private cloud services for premier enterprise customer(s). This role owns end-to-end service delivery across infrastructure and platform services including network, compute, storage, virtualization, database platforms, and Citrix, ensuring contractual commitments, SLAs, and service quality objectives are consistently met. You will act as the single accountable delivery leader for the customer, owning delivery & operations outcomes across complex, multi-service environments and providing a unified view of performance, risk, and value delivery. You’ll serve as the primary operational interface to the customer’s CIO and CTO leadership, providing executive presence, operational rigor, and accountability across a large, multi-layered delivery organization. In this role, you will lead a cross-functional delivery organization spanning program delivery, technical architecture, and service operations, ensuring seamless execution across the full lifecycle from design and build through to steady-state operations. You will work in close partnership with account and commercial leadership to align delivery with the customer’s long-term strategy, supporting service optimization, retention, and growth, while driving a consistent and high-quality customer experience. This enables the 2 in the box delivery and sales alignment which the Delivery Executive will be driving to ensure customer first alignment across the relationship and ongoing delivery motions.

Requirements

Bachelor’s degree required, Master’s preferred
12+ years of experience in infrastructure, managed services, or service delivery leadership
7+ years leading managers and senior leaders
Demonstrated command of both program delivery and service operations (ITIL / service-management discipline alongside transformation and migration delivery at enterprise scale)
Proven experience delivering enterprise-scale managed services under strict SLAs
Strong executive presence with customer-facing leadership experience
Experience across private cloud, hybrid, and infrastructure platforms
Industry leadership in relevant domain knowledge: EPIC, hospital systems, banking and financial services platforms, etc.
Strong understanding of enterprise hosting and managed services agreements

Responsibilities

Serve as the single accountable senior delivery executive for a strategic enterprise customer, owning the integrated account delivery plan across both build and run — ensuring what is sold is deliverable and sustainable in operations.
Provide a unified, consistent leadership interface across program delivery, technical architecture, and service operations.
Ensure seamless integration across design, build, and run phases — eliminating gaps between solution delivery and operational support, with smooth transitions, onboarding, and handoffs.
Own operational performance against SLAs and contractual obligations, including the review, management, and remediation of SLA claims.
Drive service stability, performance optimization, operational maturity, resiliency, and compliance across all platforms.
Create a culture of early-signal incident prevention, leveraging proactive system monitoring and observability to detect, triage, and resolve issues before customer impact.
Serve as escalation owner for critical incidents and service concerns.
Lead delivery and operations across network, storage, compute, virtualization, database, and Citrix environments, spanning private cloud and hybrid infrastructure.
Drive a consistent, integrated customer experience across all delivery teams and service domains.
Identify and execute continuous improvement initiatives across the service lifecycle, analyzing operational processes and escalation models to target improvement opportunities.
Lead cross-functional collaboration to enhance service quality and efficiency.
Build and maintain trusted relationships with CIO/CTO and executive stakeholders.
Lead executive governance forums, QBRs, and operational reviews.
Partner with account and commercial teams on renewals and retention, ensuring delivery aligns with financial and contractual commitments.
Lead and develop a large organization of managers, senior managers, and senior professionals.
Establish clear accountability, performance metrics, and operating cadence.
Build leadership depth, succession planning, and talent development programs, fostering a high-performance, customer-focused culture.
Contribute to sub-functional and enterprise strategy related to service delivery.
Monitor industry and market trends impacting managed services delivery.