Enterprise Sales Engineer, Healthcare

Sierra•Atlanta, GA

1d•$160,000 - $270,000•Onsite

About The Position

Sierra is building a platform to help businesses create better, more human customer experiences using AI. The company is primarily in-person, based in San Francisco, with expanding offices globally. Sierra is guided by core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. The Healthcare team's AI agents currently reach over 50% of U.S. families, partnering with leading health plans, providers, and platforms to handle sensitive conversations. These agents assist members with understanding benefits and resolving billing issues, transforming patient and policyholder interactions with the healthcare system. Customers include major health insurance networks, nonprofit providers, multi-site practices, diagnostics companies, and financial platforms. The role offers an opportunity to transform the patient experience and make healthcare more accessible, human, and affordable.

Requirements

5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
Past experience in demo building, presenting, and working with customers or clients in the GTM function.
Experience in relationship-building with potential customers, including executives and technical leaders.
Experience in leading the sales process with Enterprise customers.
Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience.
Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.

Nice To Haves

AI-related experience (or experience in a similarly modern and highly technical industry).
Experience translating code, technical logic, and user requirements to product and engineering requirements.

Responsibilities

Own the end-to-end technical pre-sales process, including scoping customer use cases, articulating business value, designing and demoing the platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle.
Work directly with Sales, Product, and Agent Engineering teams to drive the Go-To-Market (GTM) function and improve Agents through a customer-driven product development philosophy.
Understand and anticipate customer needs as a GTM and technical leader in initial customer conversations to maintain industry-leading AI solutions.