Enterprise Customer Success Manager

Gravyty

4d • $80,000 - $100,000 • Remote

About The Position

As an Enterprise Customer Success Manager (CSM), you will be the primary customer-facing partner for a portfolio of higher education clients. You will ensure that our solutions drive adoption, retention, and measurable institutional impact. This role requires strategic thinking, executive relationship management, and a deep understanding of the challenges facing higher education.

Requirements

• 3+ years of B2B SaaS Customer Success experience
• Ability to juggle multiple priorities while maintaining a strong customer focus
• Strong relationship-building
• Strong communication and negotiation skills
• Experience with executive stakeholder engagement
• Strategic thinking and planning
• Experience using digital engagement platforms (email marketing tools, CRM, CS software such as Gainsight)
• Comfortable using customer segmentation, data analysis, and playbooks to drive decisions
• Collaborative spirit with a bias toward action, efficiency, and continuous improvement

Nice To Haves

• EdTech or Higher Education experience
• Experience working within AI platforms, dashboards, and reporting

Responsibilities

• Own a portfolio of high-value enterprise accounts
• Deliver QBRs, success plans, and strategic check-ins
• Identify risks, expansion opportunities, and champions
• Collaborate cross-functionally to solve customer issues
• Maximize customer satisfaction and product adoption
• Prevent churn and drive renewal and expansion
• Act as a trusted strategic advisor
• Monitor health scores and engagement metrics
• Guide customers through adoption and business reviews
• Document success plans and account activity
• Execute renewal and expansion opportunities

Benefits

• competitive benefits
• employer-matched retirement plans
• flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed