Enterprise Customer Success Manager

The Customer Success Manager will be responsible for managing enterprise accounts and executing the customer success strategy for Overjet's software platform. The ideal candidate will have 5+ years of experience in customer success in SAAS or similar product, excellent communication and interpersonal skills, and a strong work ethic. Overjet offers competitive compensation and equity, a fully remote working policy for US-based employees, and a flexible PTO and paid holidays policy. The company has been recognized by Forbes, Built in Boston, and CB Insights for its innovative AI technology. Overjet is an equal opportunity employer that values diversity.

• Managing enterprise Accounts and primarily working with dental offices leadership or central office leadership
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data based approach within the Customer Success Team
• Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged
• Upsell new modules and software additions to existing customers

• 5+ years of experience in customer success in SAAS or similar product
• Previous Experience with renewals
• Excellent communication and interpersonal skills
• Bachelor’s degree or extensive experience
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology
• Strong work ethic and hustle to achieve results in a high-growth startup environment
• Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required