Customer Success Manager

The Customer Success Manager at Overjet is responsible for ensuring the success of customers using Overjet's dental AI software platform. This role involves managing enterprise accounts, executing the customer success strategy, and achieving metrics and KPIs. The Customer Success Manager will also be involved in improving processes, conducting customer reviews, and upselling new modules to existing customers. The ideal candidate should have experience in customer success, excellent communication skills, and a strong work ethic. This is an exciting opportunity to work in a high-growth startup environment and learn about artificial intelligence, insurance, dentistry, and technology.

• Managing enterprise accounts and primarily working with dental offices leadership or central office leadership
• Executing the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieving individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
• Assisting in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
• Planning account expansion initiatives and targeted campaigns for accounts with lower usage
• Conducting frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employing the total office concept, ensuring every member of the dental office staff is engaged
• Upselling new modules and software additions to existing customers

• 5+ years of experience in customer success in SAAS or similar product
• Previous Experience with renewals
• Excellent communication and interpersonal skills
• Bachelor’s degree or extensive experience
• Experience in Management Consulting
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology
• Strong work ethic and hustle to achieve results in a high-growth startup environment
• Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

• Competitive Compensation and Equity
• Fully Remote Working Policy for US Based Employees
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible PTO and Paid Holidays
• Annual Learning and Development Stipend
• Work from Home Stipend