Enterprise Customer Relations - Weekend Day Shift

BBI Logistics LLC • Columbus, OH

3d • Onsite

About The Position

We are looking for highly professional, customer-focused individuals to support our Enterprise Accounts team in a specialized communication role. As a Customer Relations Coordinator, you will be focused on Enterprise Communication; you will serve as the primary point of contact for customers and drivers, ensuring clear, timely, and consistent communication throughout the lifecycle of a shipment.
This role is designed for individuals who excel at problem-solving, relationship management, communication, and real-time coordination to deliver a high level of service. You will be responsible for relaying information, addressing issues as they arise, and ensuring both customers and carriers remain aligned. Your focus is to serve as a primary point of contact for all parties involved during the after-business hours of your shift, resolve issues, proactively communicate, and ensure a seamless customer experience 24/7/365.

Requirements

• Strong Communication Skills: Clear, confident, and professional communication with customers and carriers
• Problem-Solving Ability: Ability to think quickly and help navigate issues as they arise
• Customer-First Mindset: Passion for delivering a high-quality customer experience
• Composure Under Pressure: Ability to stay calm and effective in time-sensitive situations
• Attention to Detail: Ensure accuracy when relaying information across multiple parties
• Organization & Multitasking: Manage multiple conversations and priorities simultaneously

Nice To Haves

• Bachelor’s degree or relevant experience preferred
• Experience in a similar role managing enterprise accounts in the logistics industry is a plus!
• Someone who enjoys solving problems and thinking on their feet
• Someone who thrives in fast-paced, reactive environments
• Someone who prefers communication and coordination over sales or negotiation

Responsibilities

• Act as the primary point of contact for enterprise customers and carriers, providing updates and maintaining a high level of service
• Proactively communicate directly with drivers and carriers to relay expectations, updates, and key information
• Address and help resolve shipment issues in real time (delays, missed updates, miscommunication, etc.)
• Serve as the communication bridge and resolution between customers, carriers, and internal teams
• Ensure customers are informed of any changes, delays, or disruptions before escalation
• Build trust through consistent, professional, and solution-oriented communication
• Accurately log communication, notes, and updates within our system and ensure all information is entered in customer specific TMS
• Provide real-time pricing for customer requests and coordinate response with internal teams

Benefits

• Don’t worry about paying for parking – we’ve got you covered
• We care about your well-being, so we contribute to the cost of your health benefits
• Invest in your future with our 401K match and profit sharing
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree