Enterprise Customer Relations - Night Shift

BBI Logistics•Columbus, OH

2d•Onsite

About The Position

We are looking for highly professional, customer-focused individuals to support our Enterprise Accounts team in a specialized communication role. As a Customer Relations Coordinator, you will be focused on Enterprise Communication; you will serve as the primary point of contact for customers and drivers, ensuring clear, timely, and consistent communication throughout the lifecycle of a shipment. This role is designed for individuals who excel at problem-solving, relationship management, communication, and real-time coordination to deliver a high level of service. You will be responsible for relaying information, addressing issues as they arise, and ensuring both customers and carriers remain aligned. Your focus is to serve as a primary point of contact for all parties involved during the after-business hours of your shift, resolve issues, proactively communicate, and ensure a seamless customer experience 24/7/365.

Requirements

Strong Communication Skills: Clear, confident, and professional communication with customers and carriers
Problem-Solving Ability: Ability to think quickly and help navigate issues as they arise
Customer-First Mindset: Passion for delivering a high-quality customer experience
Composure Under Pressure: Ability to stay calm and effective in time-sensitive situations
Attention to Detail: Ensure accuracy when relaying information across multiple parties
Organization & Multitasking: Manage multiple conversations and priorities simultaneously

Nice To Haves

Bachelor’s degree or relevant experience preferred
Experience in a similar role managing enterprise accounts in the logistics industry is a plus!
Someone who enjoys solving problems and thinking on their feet
Someone who thrives in fast-paced, reactive environments
Someone who prefers communication and coordination over sales or negotiation

Responsibilities

Act as the primary point of contact for enterprise customers and carriers, providing updates and maintaining a high level of service
Proactively communicate directly with drivers and carriers to relay expectations, updates, and key information
Address and help resolve shipment issues in real time (delays, missed updates, miscommunication, etc.)
Serve as the communication bridge and resolution between customers, carriers, and internal teams
Ensure customers are informed of any changes, delays, or disruptions before escalation
Build trust through consistent, professional, and solution-oriented communication
Accurately log communication, notes, and updates within our system and ensure all information is entered in customer specific TMS
Provide real-time pricing for customer requests and coordinate response with internal teams