Enterprise Customer Onboarding Manager

Traild Software • Denver, CO

7h • Hybrid

About The Position

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Businesses lose billions annually to fraud, errors, and mistakes, and Traild aims to solve this at scale by helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion, and continued investment in product innovation, Traild is at a defining stage. This role offers an opportunity to help shape a category leader in finance automation, control, and security, building technology that transforms how businesses manage, move, and protect money through a powerful AI-driven platform. Traild is building the infrastructure behind modern finance, protecting and powering significant volumes of global B2B transactions. The company is seeking individuals excited by high growth, real ownership, and building impactful solutions.

Requirements

• Proven experience leading enterprise SaaS implementations, ideally at $100K+ ACV with multiple stakeholder environments
• Strong project management skills owning scoping, timelines, risk management and driving outcomes independently
• Experience with ERP or accounting systems.
• Solid technical aptitude that is comfortable working across integrations, workflows, and directly with Engineering and Product teams
• Exceptional communication and interpersonal skills, especially with senior and executive-level stakeholders
• A hands-on, execution-focused mindset with a bias for action in fast-moving, ambiguous settings

Nice To Haves

• IFS is a big plus!
• Prior experience in a startup or scale-up environment is a strong plus

Responsibilities

• Lead enterprise SaaS implementations ($100K+ ACV) across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations
• Own the end-to-end client journey from onboarding through to successful adoption, ensuring customers achieve measurable value
• Confidently engage and build trusted relationships with senior stakeholders and executive sponsors
• Provide user training, technical support and troubleshooting throughout implementation and beyond
• Partner with Product and Engineering to feed client insights back into the product roadmap and resolve technical challenges
• Drive momentum in complex or ambiguous customer environments, keeping implementations on track without needing to escalate

Benefits

• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the world.
• Exponential growth opportunities
• High employee satisfaction (eNPS score of 78)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees