Customer Success Manager - Onboarding

Celigo

7h•Remote

About The Position

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. We are seeking a Customer Success Manager - Onboarding to partner with customers during the first phase of their Celigo journey (typically ~9 months). In this role, you will guide customers from kickoff through initial value realization, helping them build a strong foundation for long-term success. Rather than directly implementing solutions, you will act as a strategic advisor and program lead, enabling customers to design, build, and adopt integrations using Celigo. You will bring structure, clarity, and momentum to onboarding engagements—especially those involving API lifecycle management, AI-driven workflows, data ingestion, and EDI use cases. A critical part of this role is ensuring customers not only make progress, but realize measurable business value—and that this value is clearly communicated to stakeholders throughout the onboarding journey.

Requirements

Proven ability to manage customer-facing programs with multiple stakeholders and competing priorities
Strong communication skills, including the ability to articulate technical progress in terms of business value and outcomes
Experience engaging with both technical teams and executive stakeholders
Ability to simplify complex technical concepts and create clarity for customers
Strong ownership mindset with the ability to drive progress without direct control of execution
Proactive problem-solver who can identify risks and adapt in fast-moving environments
Comfortable working in technical environments involving APIs, integrations, AI solutions, data ingestion, and automation workflows
Strong collaboration skills and ability to build trusted relationships
Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role
Experience guiding customers through complex or technical onboarding engagements
Familiarity with: APIs and integration patterns
Familiarity with: Data ingestion and transformation workflows
Familiarity with: Automation platforms or iPaaS solutions
Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent practical experience

Nice To Haves

Exposure to AI-driven use cases or intelligent automation is a strong plus
Experience with EDI or B2B integrations is a plus
Experience working with mid-market or enterprise customers preferred

Responsibilities

Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
Partner with customers as they design and build integrations, providing guidance on best practices and approach
Act as a trusted advisor by translating technical concepts (APIs, data flows, automation) into clear next steps and business outcomes
Guide customers on solutions involving API lifecycle management, data ingestion, AI-enabled automation, and EDI workflows
Drive time-to-value by ensuring customers achieve meaningful outcomes early and consistently throughout onboarding
Track progress against success plans and proactively identify risks or delays
Communicate progress, outcomes, and value realization to both technical and executive stakeholders
Drive accountability across customer and internal stakeholders to maintain momentum
Collaborate with internal teams (Sales, Services, Support, Product) to remove blockers and ensure a seamless experience
Prepare customers for long-term success by establishing strong technical and operational foundations