Customer Onboarding Manager

Tipalti•Plano, TX

9h•Hybrid

About The Position

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products. Tipalti is one of the world’s fastest growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

Requirements

Bachelor's degree in a relevant field or equivalent practical experience
4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
Excellent project management, communication, and problem-solving skills
Ability to work in a fast-paced, deadline-driven start-up environment.
Passionate about customer service and proactively identifying solutions

Nice To Haves

Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
Accounts Payable and Procurement knowledge
Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Responsibilities

Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
Guide customers through the technical integration process, providing expert problem-solving assistance
Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues