Enterprise Customer Growth

Reeco•Miami, FL

1d•Hybrid

About The Position

Reeco is seeking an Enterprise Customer Growth professional to manage and expand relationships with their most significant and complex enterprise accounts, specifically multi-property hotel management groups that have intricate supplier and GPO partnerships. This senior individual contributor role requires a blend of Customer Success and Account Management expertise, with a demonstrated ability to increase revenue within existing client bases. The position holds responsibility for gross retention and net revenue retention across a designated enterprise portfolio. The successful candidate will act as a strategic advisor to executive-level stakeholders (CFOs, COOs, VPs of Operations and Finance), lead renewal and expansion initiatives, and ensure customers derive measurable business value from Reeco's platform. The ideal candidate is commercially astute, consultative, and adept at leading high-level business discussions. They will function as the commercial lead for their assigned accounts, developing multi-year account strategies, forecasting renewals, and identifying expansion opportunities across various properties and departments. This role also presents potential for future team leadership.

Requirements

5+ years of experience in Customer Success, Account Management, or a revenue-driven client-facing role within a SaaS or technology company.
Proven track record managing enterprise or strategic accounts with multiple stakeholders, locations, or business units (e.g., multi-property hospitality groups or enterprise organizations).
Demonstrated success driving renewals, upsells, and revenue growth within existing customers.
Strong executive presence and ability to lead commercial conversations and negotiations.
Strong financial acumen with the ability to connect product adoption to cost savings, operational efficiency, and business impact.
Experience working cross-functionally with Sales, Product, and Operations teams.
Comfortable working in either a hybrid or fully remote environment.

Nice To Haves

Experience in hospitality tech, procurement platforms, supply chain, or B2B marketplaces.
Experience working with hotel management companies, supplier networks, or GPO structures.
Familiarity with CRM and customer success tools such as Salesforce, Gainsight, or HubSpot.
Experience in high-growth or startup environments.

Responsibilities

Own a portfolio of strategic enterprise accounts and act as their primary point of contact.
Manage complex, multi-entity organizations with multiple stakeholders and properties.
Build trusted relationships with executive and operational stakeholders.
Conduct high-impact business reviews focused on ROI, performance metrics, and long-term strategic alignment.
Translate purchasing, AP automation, and operational data into executive-level insights demonstrating cost savings, efficiency gains, compliance improvements, and margin impact.
Develop and execute account plans aligned with customer goals and company growth targets.
Build and maintain multi-year growth strategies for each enterprise account.
Drive renewals, ensuring long-term retention and account stability.
Identify and lead upsell and cross-sell opportunities across the Reeco platform.
Confidently manage commercial conversations, negotiations, and pricing discussions.
Partner closely with Sales leadership when expansion opportunities require additional support.
Carry a revenue target tied to retention and expansion performance.
Ensure customers are fully leveraging Reeco’s solutions and achieving tangible business outcomes.
Monitor usage trends, adoption metrics, and risk indicators to proactively address churn risks.
Manage escalations when necessary, maintaining high customer satisfaction.
Act as the voice of the customer internally, collaborating with Product, Operations, and Support teams.
Proactively identify organizational risk factors (stakeholder changes, operational shifts, adoption gaps) and build mitigation strategies.
Work closely with Sales, Marketing, Product, and Support to deliver a seamless customer journey.
Contribute to improving internal processes related to renewals, expansion, and customer lifecycle management.
Support strategic initiatives such as case studies, referrals, and executive advocacy programs.
Contribute to building and refining enterprise Customer Success playbooks and renewal strategies as Reeco scales.
Serve as a mentor and strategic thought partner to other Customer Success team members.