Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

S2i2 • Blue Ridge Summit, PA

3d • Onsite

About The Position

S2I2 is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is considered to be mission essential and candidates are expected to report to work site even during closures. Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. Must be detail oriented and document all worked performed via appropriate ticketing/tracking system. Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s). Must be proficient with Microsoft Office Suite. Perform Administrator functions, including creation, modification, and deletion of accounts across various systems. Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

Requirements

• Must have an active Top Secret clearance
• Must have an active DoD 8140 IAT Level II Certification or better
• Minimum 3 Years' experience in Tier III Support operations
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
• Hands on experience with Server Administrations including virtualization
• Commitment to adapting and adhering to best practices
• Attention to detail and professionalism

Nice To Haves

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS
• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
• Active DoD 8140 IAT Level III certification
• Bachelor's degree in Computer Science or related IT or technical field

Responsibilities

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
• Identify performance issues, isolate faults, correct faults, and escalate when necessary within Service Level Agreements.
• Document all work performed via appropriate ticketing/tracking system.
• Collaborate closely with customers, other teams, and management to resolve incidents via verbal and written communications while providing regular updates until incidents are resolved.
• Provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken to resolve incident(s), and root cause of incident(s).
• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level