Jr. Enterprise Watch Officer

Chenega Agile Real-Time Solutions • St. Louis, MO

10d • Onsite

About The Position

The Enterprise Watch Officer services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high-priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness located in St. Louis, MO.

Requirements

• Bachelor's Degree and 2+ years relevant experience OR Associate’s degree and 4+ years relevant experience OR High school diploma or GED equivalent and 6+ years relevant experience
• Operational experience with ServiceNow
• Experience in the Intelligence Community
• TS/SCI Clearance with the ability to obtain CI poly
• Successfully pass background and drug screening

Nice To Haves

• Active CompTIA Security+ certification preferred
• Master's Degree
• Ability to obtain CI poly
• Ability to work Panama Day Shift hours. Shift will be identified upon hire
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Responsibilities

• Manage Critical Priority 1 tickets to resolution
• Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
• Communicate the status of the operational infrastructure
• Provide briefings to senior leadership on the status of the IT enterprise
• Prepare and deliver the Daily Operations briefs
• Collect, coordinate, and brief upcoming days' AOs
• Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible.
• Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
• Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
• Other duties as assigned.

Benefits

• professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.
• opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
• on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
• broad range of benefits.
• well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level