Enterprise Communications Lead

Capital Bank, N.A.•Rockville, MD

6d•Hybrid

About The Position

This Enterprise Communications Lead owns the strategy, standards, and operating model for internal and external communications across the Company. The role partners closely with the CMO, CEO, Chief of Staff, CHRO, Executive Administration, business leaders, and shared services to ensure communications are clear, appropriately distributed, well-governed, and aligned to the company’s priorities. The role is responsible for building a communications system that can scale with the organization.

Requirements

8+ years of experience in corporate communications, public relations, executive communications, internal communications, or a related field
Experience operating in a complex, multi-division organization
Experience supporting senior executives or enterprise leadership teams
Experience building or managing internal communications programs
Experience overseeing external communications, social media governance, or PR
Microsoft office software suite.
Demonstrated ability to build communications processes, governance models, and operating standards
Strong executive communication and stakeholder management skills
Excellent writing, editing, and message-framing capabilities
Strong judgment and the ability to balance speed, clarity, and control
Experience developing SOPs, playbooks, or communications governance frameworks

Nice To Haves

Financial services or regulated industry experience is a plus

Responsibilities

Develop and maintain the enterprise communications strategy across internal and external channels
Create a clear and consistent enterprise narrative aligned to business priorities, leadership messaging, and major company moments
Standardize communications principles, tone, and messaging across the company
Define what qualifies as enterprise-wide communication versus departmental communication
Establish and enforce approval workflows for CEO, executive, and department-level communications
Reduce low-value, duplicative, or unnecessary all-company communication
Help design the operating model for internal communications as the bank launches its new intranet
Define the role of each communications channel, including email, intranet, social media, enterprise meetings, and PR
Establish clear standards for what content belongs in each channel and who has authority to publish
Ensure communications are routed through the appropriate channel based on audience, purpose, and urgency
Lead governance for the bank’s social media presence, including posting standards, prioritization, and approvals
Manage external communications and PR in alignment with enterprise priorities
Support executive visibility and thought leadership where appropriate
Ensure market-facing communications are consistent, credible, and on-brand
Own end-to-end planning and delivery of the bank’s key enterprise forums, including QBRs, Ignite, and Town Hall
Lead cross-functional coordination across executive leadership, Marketing, HR, Executive Administration, and external vendors to execute these events
Own communications strategy, narrative development, and content integration for each forum
Partner with the CEO, Chief of Staff, and executive team to align leadership messaging and major company communications
Drive consistency across enterprise forums so these moments reinforce a cohesive bank-wide narrative
Build and maintain an enterprise communications SOP that defines standards, approvals, and workflows
Establish and support a cross-functional communications working group with partners from Marketing, HR, and Executive Administration
Train stakeholders on communications standards and help drive adoption across the organization