Enterprise Client Success Manager (Remote in Arizona)

ClassWallet

1d•Remote

About The Position

ClassWallet, a leading financial technology company in the United States, is seeking to hire an Enterprise Client Success Manager to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023. While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

Requirements

2 years in an Enterprise CSM role, preferably in a state or local government capacity.
Demonstrated experience reaching and exceeding goals.
Outstanding written and oral communication skills.
Strong online and in-person presentation skills.
Superior business, process management, and negotiation skills.
Ability to build relationships with industry associations and influential contacts.
Ability to use CRM and sales automation and tools to streamline efforts.
Willingness to travel (estimated 10-20%).

Nice To Haves

Existing industry experience preferred.
PMP Certification preferred and highly desired.

Responsibilities

Serve as the single point of contact for inbound requests from assigned clients.
Advocate internally to manage contractual obligations & client expectations.
Maximize the value clients get from ClassWallet solutions.
Facilitate achievement of client’s desired outcomes.
Drive product adoption and contract renewal.
Identify expansion and new business opportunities.
Build client retention and satisfaction through relationship management.
Rely on success metrics and data to determine action plans.
Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives.
Set and reset expectations internally and externally as necessary.
Must be a resident of Arizona.