IT Business Analyst ERP

Parksite•Batavia, IL

2d•Onsite

About The Position

Parksite, a 100% employee-owned company, is seeking an experienced Enterprise Business Applications Support Specialist. This role focuses on providing technical and functional support across enterprise applications, including ERP systems, to ensure efficient day-to-day operations. The specialist will be a key resource for troubleshooting, data accuracy, business process support, and system enhancements, collaborating with IT, business teams, and external vendors to evolve systems with business needs.

Requirements

Bachelor’s degree in information systems, Computer Science, or a related field (or equivalent practical experience)
Foundational understanding of enterprise-level systems and applications, including ERP platforms
Demonstrated ability to quickly learn new systems, tools, and technologies in a fast-paced environment
Strong problem-solving and troubleshooting skills with the ability to analyze and resolve system issues
Excellent communication and customer service skills to effectively support users across the organization
Strong attention to detail, organizational skills, and ability to manage multiple tasks while maintaining data accuracy
Ability to work in a computer-based office environment for extended periods
Ability to remain focused while reviewing systems, analyzing data, and troubleshooting issues
Ability to communicate clearly with team members, stakeholders, and users in a professional setting
Ability to pass pre-employment physical, drug screen, and background check
Authorization to work in the United States

Nice To Haves

Experience supporting business applications such as ERP, CRM, WMS, or similar enterprise platforms
Familiarity with SQL, databases, or reporting tools used for data analysis and reporting
Knowledge of Infor CSD (CloudSuite Distribution) or Warehouse Management Systems (WMS) is a plus but not required
Familiarity with Electronic Data Interchange (EDI) processes and integrations is a plus but not required
Basic understanding of business processes such as finance, inventory, procurement, or order management

Responsibilities

Provide first-level support for business applications and ERP systems by troubleshooting user issues and responding to support tickets.
Monitor system performance and proactively report technical or functional issues to ensure smooth operations.
Maintain and update system data, ensuring accuracy, consistency, and reliability across platforms and modules.
Document support requests, resolutions, and system procedures to promote knowledge sharing and efficiency.
Assist with system testing, upgrades, patches, and new feature implementations.
Build strong relationships with key stakeholders to identify opportunities for process improvements and increased efficiency.
Support data integrity efforts through data imports, exports, and basic report generation across applications.
Participate in system audits, data cleanup initiatives, and quality assurance activities.
Follow and support data governance standards, helping audit and maintain high-quality, compliant data across systems.