Enterprise Applications Support Analyst

Thales

55d • $65,000 - $72,000 • Remote

About The Position

We have a current vacancy for an Enterprise Applications Support Analyst to join our Team in Canada (Remote). The Enterprise Applications Support Specialist is responsible for providing comprehensive support across all enterprise applications, ensuring smooth operations and user satisfaction. This role includes day-to-day administrative tasks in SAP, Move-IT, and document management systems, while acting as the first point of contact (Level 1 support) for all enterprise applications. The specialist will troubleshoot issues, resolve user queries, and coordinate with higher-level support teams as needed.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support or application administration.
• Familiarity with SAP systems and basic administrative tasks.
• Knowledge of Move-IT and document management platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience with ERP systems and enterprise application ecosystems.
• Basic understanding of networking and system integrations.
• Knowledge of ITIL practices and change management.
• Familiarity with cloud-based applications (Microsoft 365, SaaS platforms)

Responsibilities

• Serve as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platforms.
• Perform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systems.
• Monitor application performance and escalate issues to Level 2/3 support when necessary.
• Assist with onboarding new users and managing access permissions across applications.
• Support integration and connectivity troubleshooting between applications.
• Maintain accurate documentation for processes, configurations, and user guides.
• Collaborate with internal IT teams and external vendors for issue resolution.
• Provide training and guidance to end-users on application functionality.
• Participate in application testing during upgrades or new deployments.

Benefits

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees