Enterprise Applications Manager

Convera

6h•$130,000 - $180,000•Remote

About The Position

We are seeking a highly technical and strategic Enterprise Applications Manager to join our CRM & Revenue Technology team within Revenue Operations. This newly created role sits at the intersection of Revenue Operations and Product Management, serving as the technical bridge between our Salesforce CRM ecosystem and internally developed enterprise applications. As the Enterprise Applications Manager, you will own the end-to-end delivery of complex integration projects spanning Salesforce, Credit Platform, Data Platform, Entity Management, and Onboarding systems. This role requires a unique blend of technical depth (integration architecture, API design, Workato development), operational excellence (RevOps processes, data governance), and product thinking (requirements gathering, stakeholder management, feature prioritization). You will be the primary business point of contact for all enterprise application projects, partnering with Engineering, Product, GTM leadership, and Revenue Operations to design scalable integration solutions that enable revenue growth. This is a high-impact, high-visibility role requiring strong technical skills, excellent communication abilities, and a self-starter mentality. You'll be working in a dynamic environment where you'll need to balance competing priorities, navigate ambiguity, and drive projects from requirements gathering through deployment and ongoing optimization.

Requirements

4-6 years of experience in Revenue Operations, Sales Operations, Salesforce administration, or technical product management roles with heavy integration/systems focus
Hands-on experience building and maintaining integrations between Salesforce and other enterprise systems using iPaaS platforms (Workato strongly preferred; Zapier, MuleSoft, or similar also acceptable)
Deep Salesforce knowledge including data model, security model, automation tools (Flow, Process Builder), custom objects, and API capabilities; Salesforce Administrator certification preferred
Strong understanding of API concepts including REST/SOAP, JSON/XML, authentication methods (OAuth 2.0, API keys), rate limiting, and error handling
Strong SQL skills for data analysis and troubleshooting; experience querying databases and understanding relational data models
Advanced Excel skills for data analysis, transformation, and mapping exercises (XLOOKUP, pivot tables, complex formulas)
Experience in B2B SaaS, fintech, or financial services environments with complex revenue operations and compliance requirements
Understanding of revenue operations workflows including lead-to-opportunity, customer onboarding, and renewal processes
Systems thinker with ability to understand complex technical architectures and how systems interact across the enterprise technology stack
Collaborative mindset with experience working cross-functionally across Engineering, Product, Operations, and GTM teams to deliver shared outcomes
Self-starter with strong ownership mentality; able to take ambiguous requirements and deliver complete solutions with minimal supervision
Excellent problem-solving and troubleshooting skills; able to diagnose integration failures, data issues, and performance problems methodically
Strong communication skills with ability to explain technical concepts to non-technical stakeholders and influence decision-making at all levels
Exceptional attention to detail and commitment to data quality, security best practices, and technical documentation
Adaptable and comfortable with ambiguity; able to thrive in fast-paced environments where priorities shift and requirements evolve
Product mindset with focus on user experience, scalability, and long-term maintainability of technical solutions

Nice To Haves

Workato certification or extensive hands-on experience building production-grade integrations in Workato
Salesforce Admin Certification
Experience with modern data platforms (Snowflake, Databricks, Fivetran) and understanding of ELT/ETL patterns
Familiarity with version control (Git), CI/CD pipelines, and DevOps practices for integration deployments
Experience with credit underwriting platforms, entity management systems, or financial services applications
Exposure to Agile product management tools (Jira, Asana, Linear) and product development lifecycle
Basic scripting skills (Python, JavaScript) for data transformation and automation tasks
Experience with API testing tools (Postman, Insomnia) and debugging integration issues
Previous experience in a technical product management or business systems analyst role

Responsibilities

Own the design and deployment of integrations between Salesforce and enterprise applications (Credit Platform, Data Platform, Entity Management, Onboarding) using Workato or similar iPaaS platforms
Design integration patterns that ensure data consistency, real-time synchronization, and proper error handling across systems; establish integration best practices and reusable patterns for the team
Define Requirements for API connections between Salesforce and internal applications; understand REST/SOAP APIs, authentication methods (OAuth, API keys), and webhook architectures
Gather requirements for complex Workato recipes including conditional logic, data transformations, lookup tables, error handling, and batch processing; optimize recipes for performance and reliability
Implement monitoring, logging, and alerting for all integrations; proactively identify and resolve integration failures, performance issues, and data quality problems
Act as technical product owner for enterprise application initiatives; gather requirements from GTM stakeholders, translate business needs into technical specifications, and prioritize feature requests
Create detailed technical documentation including integration architecture diagrams, data flow maps, API specifications, and user guides for enterprise applications
Conduct user acceptance testing (UAT) coordination; develop test plans, manage UAT execution with business users, track defects, and ensure successful production deployment
Build product roadmaps for enterprise applications in collaboration with stakeholders; balance technical debt, new feature requests, and operational maintenance needs
Create Salesforce product roadmap to support enterprise application integrations, including custom objects, fields, validation rules, process builders, flows, and permission sets
Manage complex Salesforce data models spanning multiple custom objects and relationships; ensure data integrity and optimize for reporting and integration performance
Create and maintain Salesforce reports, dashboards, and list views to provide visibility into enterprise application data and integration health for stakeholders
Collaborate with Salesforce Administrators to ensure alignment on data governance, security model, and platform best practices across all enterprise integrations
Establish and enforce data governance standards for enterprise applications including data dictionaries, field definitions, validation rules, and master data management policies
Own data quality for all enterprise application integrations; implement automated data validation, cleansing routines, and exception handling to ensure data accuracy