Enterprise Act Engineer III - AMZ10137397

Amazon•San Diego, CA

3d•Onsite

About The Position

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Requirements

Master's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation.
Alternatively, a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or related occupation.
One year of experience in designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications.
One year of experience performing system administration in a Linux or Windows environment.
One year of experience conducting computer networking, scripting, and automation.

Nice To Haves

Domestic and/or international travel up to 25% to perform role responsibilities may be required.

Responsibilities

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features.
Work directly with engineering teams and leading technologists.
Utilize transformational technologies to ensure flawless customer experience.
Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations.
Complete analysis and present periodic reviews of operational performance to customer.
Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle.
Advocate for customer requirements.
Participate in customer requested meetings.
Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.