Enterprise Act Engineer II - AMZ9823848

Amazon • Minneapolis, MN

5d

About The Position

Design, develop and support global and enterprise companies running cloud-based
mission-critical applications, systems, services and features. Work directly
with engineering teams and leading technologists. Utilize transformational
technologies to ensure flawless customer experience. Manage Enterprise accounts,
oversee support cases, and assist customers regarding strategy, project
planning, launch, and ongoing operations. Complete analysis and present periodic
reviews of operational performance to customer. Provide detailed reviews of
service disruptions, metrics, and detailed prelaunch planning. Recommend new
offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements.
Participate in customer requested meetings. Utilize all key customer resolution
tools across all service groups to facilitate rapid resolution of concerns.

Requirements

• Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and three years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation.
• Employer will accept five years of experience in the job offered or a related occupation as equivalent to the Bachelor’s degree and three years of experience.
• Must have three years of experience in the following skill(s): 1) designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; (2) performing system administration in a Linux or Windows environment; and (3) conducting computer networking, scripting, and automation.
• Domestic and/or international travel up to 50% to perform role responsibilities may be required.

Nice To Haves

• Please see job description and the position requirements above.

Responsibilities

• Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features.
• Work directly with engineering teams and leading technologists.
• Utilize transformational technologies to ensure flawless customer experience.
• Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
• Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle.
• Advocate for customer requirements.
• Participate in customer requested meetings.
• Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level