Enterprise Account Manager

Bay Alarm Company•Concord, CA

About The Position

The primary focus of this position is customer service and retention for corporate account customers. The role involves providing general field assistance to corporate account customers and to the Corporate Account Sales Representatives.

Requirements

1-2 years experience in sales or customer service required.
High school diploma or equivalent required.
Effective sales, customer service, and communication skills required.
Superior organizational and follow up skills required.
Ability to work independently and to be resourceful and creative required.
Miscellaneous office skills required.
Typing 35-40wpm required.
Learn and become competent using internal relational data base and contact data base computer software programs.
Intermediate word processing and basic spreadsheet competence required.
Valid driver's license and a clean driving record required.

Nice To Haves

1-2 years post-high school education preferred.

Responsibilities

Proactively establish and maintain working relationships with all corporate account customers.
Communicate effectively with other members of the Corporate Accounts staff.
Document daily activity and customer relations calls.
Schedule and attend appointments for corporate account alterations/additions, conversions, rate increases, upgrades, cancellation and renewals as required.
Process corporate account alterations, additions, conversions, rate increases, upgrades and renewals as required.
Meet with customer and review all pertinent information in order to resolve concerns, discrepancies or questions in a manner agreeable to the company and the customer.
Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
Manage corporate account false alarm reports.
Maintain corporate account list.
All other miscellaneous responsibilities and other duties as assigned.