Enterprise Account Manager - US
About The Position
Perk (formerly TravelPerk) is seeking a customer-oriented and result-driven Enterprise Account Manager to join its growing Account Management team. This role is crucial for maintaining customer satisfaction and driving growth and margin within existing top accounts. The ideal candidate will have a strong desire to succeed in a fast-changing, hyper-growth environment and be ready to work hard. The Enterprise Account Manager will be responsible for a portfolio of Tier 1 customers, building trusted relationships with key stakeholders across various departments, and developing strategic account plans to identify expansion opportunities and mitigate risks. The role involves driving adoption of Perk's Travel and Spend platform, leveraging data for Quarterly Business Reviews (QBRs), and acting as a liaison between customers and internal teams like Product and Engineering. The position requires a proactive approach to problem-solving and a commitment to maximizing customer value and satisfaction.
Requirements
- Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment.
- Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organizations.
- Experience navigating complex enterprise organizations with multiple stakeholders, procurement processes, and executive decision-makers.
- Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.
- Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimization, and operational efficiency with finance leaders.
- Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.
- Excellent prioritization and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- Growth Mindset: You seek feedback early and often and are open to both give and take constructive and direct criticism.
Nice To Haves
- Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.
- Experience using inside sales tools like Salesforce, Google Tools, Zendesk, Looker.
Responsibilities
- Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
- Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximizing long-term customer value.
- Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
- Drive adoption across Perk's Travel and Spend platform by identifying underutilized features, expanding use cases, and partnering with customers on change management initiatives.
- Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
- Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
- Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
- Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
- Effectively prioritize your time and resources to maximize impact across your portfolio and key business initiatives.
Benefits
- Competitive compensation and equity ownership
- 20 vacation days
- 12 public holidays
- Three medical plans to choose from, with company contributions
- HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans covering dental, vision
- Wellhub’s gym subscription
- Life and disability policies
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Unforgettable Perk events, including annual summer party
- Spring Health: 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for charitable causes
- Up to 20 "Work from Anywhere" days per year
- Four-week, fully paid sabbatical once you reach 5 years
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
