Enterprise Account Manager

Builder Prime

1d•$125,000 - $135,000•Remote

About The Position

At Builder Prime, we’re revolutionizing the home improvement industry by doing more than just building software—we're giving hardworking contractors their time and freedom back. Our all-in-one business management solution is the essential platform for companies at their "level-up" moment, seamlessly integrating CRM, estimating, production management, payments, and reporting. By replacing disjointed tools with a unified data and automation foundation, we empower businesses to operate more efficiently, win more jobs, and achieve their growth goals. We look for collaborative and community-oriented team members who bring initiative and curiosity to the challenge of solving problems for our customers. Builder Prime is backed by Blueprint Equity and is an AI-forward company. That means every employee is expected to use AI on real problems—not hypotheticals, not demos, but the actual work on their desk. We invest in tools, training, and time for our team to experiment and share what they learn. We’re not waiting on the sidelines, and we don’t have it all figured out. We’re building this practice alongside our team, in the open. We look for collaborative, community-oriented team members who bring initiative, curiosity, and a genuine interest in figuring out how AI can make their work and their customers’ outcomes better.

Requirements

8+ years of Account Management, Customer Experience, or SaaS relationship management experience
Proven success managing enterprise or strategic customer portfolios
Demonstrated quota attainment across complex renewal and expansion portfolios
Experience owning complex renewals and expansion opportunities
Strong executive presence and ability to influence senior stakeholders
Exceptional communication, negotiation, and relationship-building skills
Ability to navigate complex organizations and multi-thread customer relationships
Strong business acumen and strategic thinking skills
Experience working cross-functionally with Product, Engineering, Support, and Operations teams
Experience using CRM platforms such as HubSpot or Salesforce
Experience building or formalizing enterprise account management processes in a scaling SaaS environment

Nice To Haves

Experience in vertical SaaS serving trades, construction, or home services — candidates with direct knowledge of the home improvement industry will stand out.
Strong understanding of business management CRM software and its application in improving business processes.

Responsibilities

Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers
Build and maintain relationships with executive stakeholders and key decision-makers
Drive adoption, business outcomes, and long-term customer value
Develop and execute account plans aligned to customer goals and growth opportunities
Proactively identify and mitigate customer risk
Serve as the voice of the customer and advocate for enterprise needs internally
Generate customer advocacy through references, reviews, case studies, and advisory participation
Manage a portfolio of strategic and enterprise accounts
Conduct Executive Business Reviews (EBRs) and strategic planning sessions
Monitor account health, adoption, engagement, and organizational changes
Develop retention and Experience plans for at-risk customers
Identify, qualify, and close expansion opportunities
Lead complex renewal negotiations and contract discussions
Coordinate cross-functional resources to support customer experience
Provide customer insights and market feedback to Product and Leadership teams

Benefits

We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents
401k with up to 4% company match that's immediately vested (no waiting period!)
20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community
All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)
Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance
$300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)
10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents
Company-provided laptop and all the equipment you need to succeed
We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.
We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.
We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.
Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!