Enterprise Account Manager

Matillion

20h•$136,000 - $204,000•Hybrid

About The Position

Matillion is seeking an Enterprise Account Manager to join their team. This role focuses on managing a portfolio of existing customers, with the primary goals of converting customers on flexible, no-contract billing into committed annual agreements and revitalizing struggling or at-risk accounts. The position requires a blend of technical fluency to discuss the product and strong business acumen to understand customer usage, value, and risk. The Account Manager will manage their own book of business, prioritizing efforts and knowing when to escalate issues.

Requirements

Proven book ownership: Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets.
Closer, not just presenter: Experience walking a customer through a pricing or contract change and closing it.
Working technical fluency: Comfortable enough with cloud/SaaS products to diagnose customer issues without immediate engineering support.
Turnaround experience: A track record of recovering dissatisfied or at-risk customer relationships.
CRM discipline: Fluent in Salesforce or equivalent, with strong pipeline hygiene, forecasting, and reporting skills.
Personal capabilities: Organized under volume, direct with customers when necessary, operates independently with minimal supervision, and remains steady under pressure with frustrated or churn-risk accounts.

Responsibilities

Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status, and prioritizing effort where risk or opportunity is greatest.
Identify pay-as-you-go customers ready to move to a committed annual agreement, build the business case using usage trends and value delivered, and close the agreement.
Diagnose why an account is struggling (e.g., product adoption, service issues, unmet expectations), build a remediation plan, coordinate resources, and track progress to ensure the account becomes healthy.
Proactively monitor early signs of decline across the assigned accounts and intervene before an account becomes a churn risk.
Partner with technical, support, and product teams to resolve issues, represent the customer's voice internally, and escalate when an account requires deeper commercial or technical expertise.