Enterprise Account Manager: Hospitality, Food and Beverage

The Access Group

9d•$110,000 - $120,000•Hybrid

About The Position

We are looking for people to join the Access family who share our passion for believing in better and who will help us continue to grow. 'Love Work. Love Life. Be You.' is central to our success and how we give our customers the freedom to do more of what's important to them. At Access, you’ll play a key role in keeping our enterprise customers happy, confident, and keen to work with us for the long term. We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

Requirements

5+ years of enterprise account management, customer success, or relationship-based sales experience
Proven track record of retaining and growing a large enterprise book of business ($5M+ ARR)
Experience managing complex, multi-stakeholder accounts within Fortune 1000 or large enterprise organizations
Strong commercial acumen with the ability to identify expansion opportunities and lead renewal negotiations
Familiarity with account management or success methodologies (QBR frameworks, MEDDPICC for expansion, success planning, etc.)
Excellent communication, executive presence, and the ability to build trust at all organizational levels
Proficiency with Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator
Bachelor's degree or equivalent professional experience

Nice To Haves

MBA a plus

Responsibilities

Own a portfolio of enterprise customers, acting as their main point of contact and taking responsibility for retention, renewals, and growth.
Build strong relationships with people at all levels, from day-to-day users through to senior leaders, and lead regular business reviews that show value and return on investment.
Work closely with teams across Access, including Customer Success, Solutions Engineering, and Product, to make sure customers get what they need and issues are resolved quickly.
Spot opportunities to grow existing accounts and manage contract renewals, including pricing discussions and working with legal and procurement teams.