Food and Beverage Manager

Sonesta Hotels•New Orleans, LA

1d•Onsite

About The Position

The Food and Beverage/Outlet Manager is responsible for the leadership, effectiveness and productivity of the overall food and beverage outlets. The role’s primary responsibility is directs and coordinates activities of Food & Beverage (F&B) by performing the following duties personally or through subordinate supervisors. Job purpose of Food and Beverage/Outlet Manager is the responsibility for all Front of House F&B operations including Desire Oyster Bar, Jazz Playhouse, LeBooze, PJ’s Coffee Café, Oasis Pool Bar and In-Room Dining.

Requirements

Valid ServSafe Manager + Valid Louisiana Responsible Vendors License
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Must be available to work nights, week-ends, holidays as needed
Microsoft Office (Excel, Word, Outlook)
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Louisiana Responsible Vendor's Permit required
Previous hotel , restaurant and bar experience is a must.

Nice To Haves

MICROS - Food & Beverage POS System a plus
Higher education in business or related field is an asset.
Knowledge of basic bartending skills is an asset.

Responsibilities

Monitors performance to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction.
Monitor and forecast F&B revenues and expenses to ensure company goals are met on a monthly and yearly basis.
Maintain inventories of related F&B equipment.
Develops and implements policies and procedures and ensures consistent application thereof.
Provide staff with proper training, counseling, coaching, and disciplinary action as required.
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust, and mutual respect.
Strong communication, organization, problem-solving, and follow-up.
Ensure the quality levels of F&B products, standards in production, services, facilities and guest satisfaction.
Implement and monitor ordering and receiving program to ensure proper quantity and prices on all F&B purchases.
Plan and organize Special Events and Festivals for the Hotel.
Execute and promote the Accident Prevention Program to minimize liabilities and related expenses
Perform any other job-related duties as assigned.
Directly supervise other subordinate managers, supervisors and employees in the Food & Beverage Outlets.
Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Attract, retain, and motivate the best talent
Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
Support, comply and promote company initiative, policies and guidelines.
Handle employee issues in a professional and timely manner
Responsible for ensuring success through the eyes of employees, guests, and owners
Utilize and collaborate with resources across different departments and corporate office
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
Focus on the mission and well-being of the department, hotel, and company as a whole
Lead by example and operate with integrity and respect
Inspire your team to embrace and demonstrate our values and GUEST People Standards