Starlink Enterprise Account Manager (Retail)

SpaceX•Redmond, WA

1d•Onsite

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT MANAGER (RETAIL) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 5+ years of professional experience
1+ years of SQL or data analysis experience
3+ years experience in a customer-facing role

Nice To Haves

Experience conducting in-depth analyses through SQL queries and other data analysis methods to dive into problems and identify methods for faster business growth
Significant knowledge or experience in one of the following industries: Retail, Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables

Responsibilities

Act as the primary point of contact for a portfolio of Retail customers by building and managing a one-to-many strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Delivering impeccable customer service at scale to Retail customers and distributors
Developing an engagement strategy and content for Retail organizations that enables continuous growth and self-support
Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our Retail business
Retaining and growing the value of Retail accounts in both hardware and service revenue
Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
Act as an extreme owner of Retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Benefits

comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.