Enterprise Account Manager

Sage•New York, NY

5h•$300,000 - $325,000•Hybrid

About The Position

Sage operates with a land-and-expand motion across senior living operators. Once Sales lands a pilot, you’ll transform early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You’ll refine and execute our expansion playbook, strengthen multi-level relationships, and translate the impact delivered by Product and Client Success into long-term, multi-community growth. This is a high-visibility, high-ownership role that blends enterprise account management, strategic expansion, and executive relationship building. You’ll partner closely with Client Success, Product, Implementation, and Sales to ensure our operators achieve meaningful outcomes—and grow with Sage as a result. This role requires up to 50% discretionary travel, including time onsite with partners and regular collaboration at our New York City office.

Requirements

4+ years in enterprise account management, sales, or business development, ideally in B2B technology
Proven track record of driving expansion revenue through upsells, cross-sells, or broader enterprise adoption
Experience navigating complex, multi-stakeholder sales cycles and building VP/C-suite relationships
Strong pipeline management, forecasting discipline, and consistent performance against revenue targets
Ability to articulate product value and build compelling business cases for executive stakeholders
High ownership, strong commercial instincts, and comfort working cross-functionally in a fast-paced environment

Nice To Haves

Experience with hardware-enabled technology, IoT, or integrated software and hardware solutions
Familiarity with senior living, skilled nursing, healthcare, or other operationally complex industries
Experience expanding accounts across multiple locations, business units, or regional teams
Experience building repeatable expansion playbooks or scaling pilots into enterprise-wide deployments
Familiarity with complex enterprise ownership structures, including private equity-backed businesses

Responsibilities

Develop and execute expansion strategies that move operators from pilot deployments to multi-community rollouts, including cross-sell and add-on opportunities
Maintain an accurate view of expansion opportunities, forecast with rigor, and deliver against quarterly revenue and retention targets
Build and deepen relationships with C-suite and regional leaders across operators, Real Estate Investment Trusts (REITs), and PE-owned platforms; lead business reviews, align on strategic goals, and remove blockers
Quantify operational and clinical value (workflow efficiency, risk reduction, care outcomes) and package insights into compelling, fact-based narratives that drive buy-in and budget approval
Turn operator goals into clear action plans and orchestrate efforts across Implementation, Client Success, Product, Engineering, and Marketing
Act as an executive escalation path for both Sage and operator partners; anticipate issues early and drive fast, durable resolutions
Participate in executive meetings, conferences, and industry events to deepen relationships and unlock new growth pathways