Enterprise Account Manager II, DDfB

DoorDash USA•Los Angeles, CA

20d•$159,800 - $235,000•Remote

About The Position

Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue. Account Management is a fantastic stomping ground for employees to build both hard and soft skills, develop their relationship management and consultative sales skills, deploy strategic thinking to solve complex customer problems, and work collaboratively across functions as the conduit between customers’ greatest needs and the solutions we can build to address them. Account Managers are responsible for the strategic vision, growth, and optimization of programs for our largest corporate customers in North America. They are proactive, consultative, and solutions-oriented partners who consistently deliver against quarterly growth quotas through cross-sell, upsell, product adoption, and expansion initiatives. They retain and grow customer relationships and revenue across national markets, introducing new products and features while partnering cross-functionally with S&O, Analytics, and Product to unlock incremental business value and drive the DoorDash for Business business forward.

Requirements

Have 6+ years of experience managing complex enterprise clients, ideally in a quota-carrying account management, customer growth, or consultative sales role.
Have a demonstrated track record of achieving revenue, expansion, or growth quotas through consultative selling, cross-sell/upsell motions, and strategic account planning.
Can identify whitespace within complex customer organizations and translate customer needs into scalable product, expansion, and revenue opportunities.
Have proven capability to thrive in an ambiguous environment.
Are an effective communicator, both verbally and in writing.
Have the ability to analyze, pull, and coordinate data across multiple sources.
Have the ability to learn independently and juggle multiple priorities.
Proactively inform teams of your workflow and raise your hand for special projects.
Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback.
Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
Have knowledge of CRM software, such as Salesforce.

Nice To Haves

Have experience in food delivery and/or at a SaaS company.

Responsibilities

Own a growth-focused book of business and consistently deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
Engage our largest and most complex customers in growth strategy conversations, identifying and executing new product opportunities that broaden partnership depth and increase revenue streams.
Build and execute strategic account plans that prioritize expansion opportunities, accelerate adoption, and drive measurable revenue growth across your book of business.
Maintain a strong understanding of account-management fundamentals, including protecting against churn, resolving customer issues, and ensuring clients and DoorDash have an aligned financial picture.
Be comfortable organizing and presenting quarterly business reviews, marshaling the right teammates and resources to achieve growth objectives and desired customer outcomes.
Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner.