ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN
About The Position
The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems LAN Administrator. This position will serve as an Enterprise Account Management Technician and is responsible for the creation, management, support, and termination of employee access to various in-house and commercial systems. This position addresses client needs and resolves issues while adhering to enterprise-wide policies. This role applies proven communication and problem-solving skills to solve issues related to mission-critical software and maintains detailed documentation to reflect actions taken and elevates unresolved issues for advanced analysis. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Requirements
- Knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
- Knowledge of information security technologies in the areas of risk assessment, compliance and vulnerability management
- Knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise
- Regularly providing specific instructions to complete tasks; regularly participating in reviews of assigned and completed tasks
- Demonstrated experience in information system configuration management
- Skills in soliciting customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Skills in identifying opportunities for use of solutions to improve efficiency and reduce waste
- Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Advanced troubleshooting skills
- Skills in responding promptly to customer needs; takes a customer-centric approach to problem solving; meets commitments; manages difficult or emotional customer situations
- Ability to build strong relationships inside and outside the organization
- Ability to balance, prioritize and organize multiple tasks
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to communicate effectively
- Ability to prioritize and plan work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
- Ability to focus on solving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
- Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
- Successfully pass background and reference checks
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
- Possess a valid fingerprint clearance card issued pursuant to section ARS 41-1758.07
- Bachelor's degree or 3 or more years of experience in systems administration (or equivalent experience)
Nice To Haves
- Active Directory Account Management
- Okta Account Management or Mainframe Account management
- 3rd party "off the shelf" or custom in-house application account management
Responsibilities
- Processes, documents, and coordinates resolution of trouble calls with help desk. Ensures compliance with standards for systems software and documentation Follows applicable policies to ensure compliance related to enterprise accounts during maintenance thereof. This includes, but is not limited to, account creation, termination, deletion, transfer, and modification.
- Supports the business as subject matter expert for accounts used within the enterprise systems and environments. Including time dedicated to process and technology related improvement projects. Identifies opportunities for use of solutions to improve efficiency and reduce waste.
- Responds promptly to customer needs and takes a customer-centric approach to problem solving. Solicits customer feedback to improve service, and responds to requests for service and assistance. Processes, documents, and coordinates resolution of trouble calls with help desk. Monitors reports and logs to ensure policies and work standards are followed.
- Creates and maintains standard work and process documentation.
- Monitors system reliability and availability. Categorizes, isolates, and resolves system problems. Implements software patches, security fixes, and tests and validates modified system configurations. Implements software patches, security fixes, and tests and validates modified system.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
