Manager, Enterprise Account Management

Atlassian•,

7h•CA$160,200 - CA$209,150•Hybrid

About The Position

We are looking for a proactive Manager to lead, develop, and inspire a team of highly skilled Enterprise Account Managers. Your team is responsible for the health, retention, and growth of our largest and most complex Enterprise customers. At Atlassian, with over 300,000 customers worldwide, our Account Management team plays a critical role in driving long-term value and transformation for the organizations that rely on us most. In this role, you will lead a team that owns the full customer lifecycle, securing high retention rates while proactively identifying and closing expansion, upgrade, and cross-sell opportunities. You will partner deeply with the Global Sales organization to drive Total Book of Business growth through strategic account planning, white-space analysis, and collaborative executive mapping. We are seeking a leader who embodies ‘Heart and Balance’: someone who can champion a supportive, open, and honest team culture while maintaining the sales rigor and strategic scrutiny required to win in the Enterprise segment. You are a self-starter who takes ownership of your remit, providing the hands-on coaching your team needs to navigate complex deals and deliver an exceptional customer experience.

Requirements

5+ years of experience managing Enterprise-focused teams (Account Management, Inside Sales, or Customer Success) with a proven track record of hitting retention and expansion targets in high-stakes environments.
Proactive owner of their assigned segment, demonstrating the autonomy to drive results and team performance while maintaining strategic alignment with broader organizational goals.
Deeply committed to sales rigor and deal scrutiny, with a "trust but verify" approach to pipeline management, ensuring the team identifies risks early and executes on every stage of the customer lifecycle.
Strategic deal coaching skills, specifically the ability to push teams to go beyond "relationship management" and move toward multi-threading, business-case building, and executive-level navigation.
‘Build with Heart and Balance’, fostering a culture of mutual support and human empathy while maintaining the accountability required for high performance and measurable outcomes.
Deep experience in revenue forecasting and the use of CRM/analytics tools to drive data-backed decisions and predict book of business health with high accuracy.
Adaptable and resilient in fast-paced environments, with the ability to navigate change and proactively implement improved workflows to capture new opportunities.
Strong communication skills, with the ability to clearly articulate the "why" behind strategic choices to both internal leadership and Enterprise clients.

Nice To Haves

Familiarity with the Canadian Enterprise landscape is highly desirable, including an understanding of regional market dynamics and procurement behaviors.
Fluency in French (written and verbal) is a significant asset for effectively managing and growing business within the Quebec market and with Francophone stakeholders.

Responsibilities

Drive team performance and revenue accountability, maintaining high-accuracy forecasting and balancing priorities within a complex ownership footprint.
Partner cross-functionally with Enterprise Sales leadership on strategy and execution, while collaborating deeply with Services, Channel, and Customer Success teams to ensure a seamless customer journey.
Focus on building a high-performing team through effective hiring, onboarding, and ongoing professional development.
Act as a tireless advocate for your team, proactively identifying, escalating, and removing blockers so they can focus on delivering an ideal customer experience.
Master and evolve the Atlassian GTM model, playing a critical role in building and scaling our next-generation enterprise business model globally.
Champion operational excellence by owning or collaborating on projects that improve our internal practices, processes, and overall ways of working.
Bridge regional requirements with global strategy, ensuring the nuances of the Canadian market and Francophone customer needs are integrated into our broader enterprise approach.