Enterprise Account Executive

Astound Broadband•Arlington, MA

13d•Onsite

About The Position

The Enterprise Account Executive is responsible for outside sales to enterprise level commercial customers, including large business customers of both internet & telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals. The role involves conducting proactive outside sales activities, such as cold-calling and door-knocking, proactive needs assessment, applications development, proposal presentation, order negotiation, and post-sales service requirements. The Enterprise Account Executive will negotiate to secure contracts with telecommunications decision makers to achieve revenue growth and retention. They will also manage installation projects with various teams to ensure on-time delivery, successful turn-up, and customer satisfaction. Additionally, the role requires responding to customer requests for information, support, assistance, joint proposals, and pricing, as well as supporting other members of the sales/service team to achieve customer satisfaction. Other duties may be assigned.

Requirements

Minimum 5 years’ experience selling B2B in technology environment
Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts
Exceptional presentation, negotiation and closing skills
Seasoned experience building a base of business
Ability to sell to C level executives within an organization
Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning
Technical skills related to network and transmission design and local access services
Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
Operational understanding of telecommunications ordering, provisioning, and billing processes
Working knowledge of general marketing principle tools and processes
Skills necessary for decision making and maintaining customer retention
Strong interpersonal skills
Ability to act like an Entrepreneur is a necessary attribute
Ability to effectively operate in a highly dynamic environment
Ability to communicate by telephone, correspondence, and in person
Ability to problem solve and ability to see big picture
Must have basic computer, typing and mathematics techniques
Ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator
Ability to stay focused and remain composed during peak periods & when dealing with challenging situations
Must have valid driver's license with clean driving record

Responsibilities

Conduct proactive outside sales activities, including cold-calling and knocking on doors
Proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements
Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention
Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction
Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.
Respond to demand sales requests
Supports others within the sales/service team to achieve customer satisfaction

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program