Enterprise Account Executive

Sendbird • San Mateo, CA

13d • Hybrid

About The Position

This role is for an Enterprise Account Executive who will close deals and help build a new category. The company, Sendbird, has pivoted to an AI-first customer experience platform called delight.ai. This AI agent builds memory over time, learns preferences, and connects context across channels to make customers feel understood and remembered. The opportunity lies in showing enterprises what's possible when intelligence is layered onto customer conversations. The company has a decade of trust with over 4,000 enterprise brands and is now entering the AI era with delight.ai. They are looking for sellers who can challenge existing thinking, open new doors, and close significant deals.

Requirements

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

Nice To Haves

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

Responsibilities

• Own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets.
• Build your own pipeline and use AI to do it faster and smarter.
• Walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• Talk to developers about API infrastructure and CFOs about ROI.
• Manage multi-threaded enterprise deals.
• Maintain a pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal, understanding the customer's business deeply before pitching a solution.
• Use AI to automate research, prep, and follow-up so time is focused on high-value selling activity.
• Help shape how the company sells in a fast-moving environment.

Benefits

• Medical, dental, and vision coverage (Sendbird covers 100% of the premium for employees and roughly 80% for dependents).
• 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost for personal growth.
• Parental leave for all new parents.
• 401(k) from day one with auto-enrollment and flexible contributions.
• HSA & FSA options.
• Life & disability coverage, fully paid (Life insurance and AD&D at 2x salary, short- and long-term disability).
• Pay Transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed