Enterprise Account Executive

Gradient Labs•New York, NY

7d•Hybrid

About The Position

At Gradient Labs, we're building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Google, Braze, Klaviyo, and Zendesk. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

Requirements

5–7+ years of enterprise B2B SaaS sales experience, including complex end-to-end deals at six- and seven-figure ACV.
Runs on a genuine hustle instinct; builds own pipeline rather than relying on inbound.
Proven track record of being creative about how you get in front of prospects.
Leads with an entrepreneurial, high-agency mindset; comfortable with ambiguity, keen to experiment, test a hypothesis, and iterate rather than follow an established playbook.
Has built C-suite relationships and runs consultative, value-based sales motions.
Knows the AI agent space well enough to hold their own with a curious CTO.
Has the technical aptitude and charisma to evangelize a sophisticated AI product and tell a compelling story to prospects.
Strong organizational skills; can run a rigorous sales process, manage multiple stakeholders, and communicate clearly and proactively.
Excited about using AI inside our own sales motion, and comfortable with the rapid pace at which the AI space keeps changing.

Nice To Haves

Sold an AI product.
Sold into financial services or fintech.

Responsibilities

Own the full cycle: Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organizations.
Lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer.
Partner closely with AI Delivery team through every cycle.
Build relationships at the C-suite and senior ops or product leader level at forward-thinking businesses in financial services.
Co-build the sales process, qualification, and account strategy with the Head of GTM and the team.
Build our pipeline from scratch using cold outbound, industry events, and creative engagement like dinners, happy hours and direct mail.
Deliver live demos, tailored decks, and a clear point of view on AI customer operations in every conversation.
Provide insights that flow back to product and engineering.