Enterprise Account Director

Indeed•Austin, TX

1d•$95,000 - $146,000•Onsite

About The Position

We are Indeed Flex, a tech-first staffing platform that empowers workers with shift choice and businesses with easy hiring. We are removing the friction from the traditional agency model, emphasizing speed, transparency, and choice. As a high-growth scale-up backed by Indeed, we have the agility to innovate and the resources to lead the market. The Enterprise Account Director will be the primary architect of ongoing strategic partnerships, managing a portfolio of existing client accounts and recent wins. The focus will be on increasing revenue, driving profitability, and ensuring long-term retention by acting as a strategic advisor to clients, helping them improve productivity, recruitment processes, and overall performance through our platform. This role will identify new lines of business and manage key accounts according to contracts and KPIs for Managed Service Provider (MSP) or Neutral Vendor contracts. This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.

Requirements

Minimum 3+ years in an Account Director or Program Manager role, with a strong preference for enterprise-level or multi-site operations.
Experience within staffing, recruitment, workforce solutions, SaaS, HR technology, or RPO.
Proven track record of independently winning and managing client contracts valued at $5M - $10M+.
Direct experience in the Recruitment, Staffing, or RPO sectors is preferred.
Highly proficient with Salesforce (or similar CRM) and Google Workspace.
Ability to leverage technology, automation, and AI tools to improve efficiency, streamline workflows, and enhance the customer experience.
Experience using collaboration tools such as Miro, Outreach, Zoom, and Slack within a distributed workforce.
High level of technical acumen to quickly learn and utilize new software.
Action-oriented with a strong sense of ownership, proactively driving next steps, maintaining momentum across cross-functional teams, and influencing stakeholders to achieve shared customer outcomes.
Strong ability to collect, interpret, and analyze data and statistics to drive consultative, trust-based relationships.

Nice To Haves

Candidates with a strong background in SaaS (Software as a Service) account management, provided you can demonstrate an ability to apply those skills to a tech-enabled service environment.

Responsibilities

Define and execute a comprehensive account strategy to achieve short-term business objectives while securing long-term growth.
Establish and nurture executive-level relationships within assigned clients to promote the company’s value proposition and uncover sales opportunities.
Drive repeat business through a deep understanding of client context, upselling, and cross-selling.
Develop robust Business Cases and ROI analyses to support winning pitches.
Track and monitor the delivery of solutions, ensuring all milestones are met and internal resources are appropriately allocated to the account.
Lead internal meetings to design recruitment and onboarding campaigns, report on sales activities, and implement new product features.